Bitdefender and access to the game server! - Technical Support

Hello everyone.
I have come to this forum in the hope of finding a solution to my problem.

I had the good idea of buying Bitdefender as an antivirus; it works well, too well in fact, as it prevents me from accessing the game server.

I followed the instructions in the faq. I have to manage exceptions in the "advanced threat defense (ATF)" tab either. I've tried placing the complete game folder, but nothing. As for accessing the server via the port (shard.ryzom.com:40916), Bitdefender refuses to disable online protection. I've even deactivated ATF completely, but nothing.

My antivirus blocks access, because the password is not protected and I get the following message "Error: can't send (error code 2) empty reply from server".

What should I do, apart from firing Bitdefender? "Pasqueulà poupouille" anyway! Mici!

I've found a solution.