Technical Support

#1 Added by Cholle 2 weeks ago  

bonjour
j'ai un popup avec un message
access violation exception generated at 0x80043E96,threads attempts to read at <NULL>

impossible de lancer le jeu

une idée svp ?

#2 Added by Karu 2 weeks ago  

Try changing sound or display drivers.

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Hello!

#3 Added by Icy 1 week ago  

Cholle

bonjour
j'ai un popup avec un message
access violation exception generated at 0x80043E96,threads attempts to read at <NULL>

impossible de lancer le jeu

une idée svp ?

(Français en bas)
Hi, i have the same problem.
Karu thanks for the input, do you mean we should change the drivers on windows level?
Cholle did you have any success?


Salut, j'ai le même problème.
Merci Karu pour la contribution, est-ce correct que nous devrions changer les pilotes au niveau de Windows ?
Cholle avez-vous eu du succès?

#4 Added by Karu 1 week ago  

Icy

Karu thanks for the input, do you mean we should change the drivers on windows level?

I mean driver that Ryzom client is using, ie OpenGL instead of DirectX, OpenAL instead of XAudio.

client.log might also have indication what might be the cause (or even nel_report log file)

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Hello!

#5 Added by Icy 1 week ago  

Karu

Icy

Karu thanks for the input, do you mean we should change the drivers on windows level?

I mean driver that Ryzom client is using, ie OpenGL instead of DirectX, OpenAL instead of XAudio.

client.log might also have indication what might be the cause (or even nel_report log file)

aaahh it worked!! :] thank you so much Karu!
It was the 3D driver that needed to be changed. Maybe it was stuck because I stopped using the external screen when I was on the road with the laptop. Nice to see the Ryzom community work together even outside the game ;)