Technical Support


#1 [en] 

Whenever I start a new client, it begins loading and doesn't get past the new loading screen after character selection. Eventually, after some relogs it suddenly loads.

Can something be done?
I have no idea what causes the issue but as someone who sometimes runs more than one client, I'm sure you'll understand this can be quite bothersome.

Please help :)



#2 [en] 

Can you be more specific about your client platform and language? Do you have any error messages?

I have just successuly installed x64 linux version, except some warnings during download all went ok. On first start I got ~277 MB patch. After client restart all seems ok, I got into the game on first try.

Last edited by Moniq (2 years ago)

#3 [en] 

Language: German /Eng
System: Mac OS Catalina
Client Version:

There is no error message, the client simply stalls with full loading screen bar and doesn't get me into game. After a few relogs it eventually does.



#4 [en] 

Hm I have heard about some torubles with Mac client again, but I have no details, just that Ulukyn (has been) working on it.

It seems to be working ok under Windows 7 x86, got ~251 MB patch and after restart I got into the game.

Looks like Mac specific issue however the version is same as my linux and windows client I have just installed. I will add the issue under task #9950.

#5 [en] 

Can you send me by mail at the file : client.log at same location than the screenshots and client.cfg ?

#6 Multilingual 

Multilingual | Deutsch | [English]
I have had this problem very often under Linux. After several attempts it turned out to be a problem with memory addressing. If there is not enough free memory available, it gets stuck. I had to delete the cache in memory. Then it worked again.

Distributor ID: Ubuntu
Description: Ubuntu 16.04.6 LTS
Release: 16.04
Codename: xenial


Nicht klicken!

#7 [de] 

++ Heernis und Zwischenspeicher Entleerung... denn dasselbe kann manchmal beim Updaten des Systems passieren, wenngleich es normalerweise nicht passiert. ;)

#8 [en] 

I'm still having this issue by the way, would love some official support as to how to fix it



#9 [en] 

It is highly recommend to close all open and not saved files and programs before doing this:

Clear Ram Cache on Linux

Be sure that you are root.

sudo su

1. Clear PageCache only.
sudo sync; echo 1 > /proc/sys/vm/drop_caches

2. Clear dentries and inodes.
sync; echo 2 > /proc/sys/vm/drop_caches

3. Clear PageCache, dentries and inodes.
sync; echo 3 > /proc/sys/vm/drop_caches

Clear Ram Cache on Windows

Create a Shortcut and put this into it:
%windir%\system32\rundll32.exe advapi32.dll,ProcessIdleTasks

Clear Ram Cache on Mac

sudo purge


Nicht klicken!

#10 [en] 

What you can try to do is to temporarily remove all files and folders from the game that are not needed to launch the game (copy and paste) - the game configuration itself - and launch the game to see if it works properly (to make sure it's not a corrupted file).

Best regards,

Last edited by Jadeyn (2 years ago)


Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#11 [en] 

This is fixed on Ryzom Core develop branch  (also merged with atys on feature/atys-develop)

Last edited by Tamarea (11 months ago) | Reason: Edit to activate the link.



#12 Multilingual 

Multilingual | [English] | Français | Deutsch | Español

This bug should be fixed on the next patch.

Best regards,

Edited 3 times | Last edited by Jadeyn (11 months ago)


Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team
Last visit Fri Jan 21 04:13:56 2022 UTC

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