Technical Support

#1 Added by Bisugott 1 year ago  

Whenever I start a new client, it begins loading and doesn't get past the new loading screen after character selection. Eventually, after some relogs it suddenly loads.

Can something be done?
I have no idea what causes the issue but as someone who sometimes runs more than one client, I'm sure you'll understand this can be quite bothersome.

Please help :)

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Bisugott(Atys)

#2 Added by Moniq 1 year ago  

Can you be more specific about your client platform and language? Do you have any error messages?

I have just successuly installed x64 linux version, except some warnings during download all went ok. On first start I got ~277 MB patch. After client restart all seems ok, I got into the game on first try.

Last edited by Moniq (1 year ago)

#3 Added by Bisugott 1 year ago  

Language: German /Eng
System: Mac OS Catalina
Client Version: 3.6.0.8696

There is no error message, the client simply stalls with full loading screen bar and doesn't get me into game. After a few relogs it eventually does.

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Bisugott(Atys)

#4 Added by Moniq 1 year ago  

Hm I have heard about some torubles with Mac client again, but I have no details, just that Ulukyn (has been) working on it.

It seems to be working ok under Windows 7 x86, got ~251 MB patch and after restart I got into the game.

Looks like Mac specific issue however the version is same as my linux and windows client I have just installed. I will add the issue under task #9950.

#5 Added by Ulukyn 1 year ago  

Can you send me by mail at ulukyn@ryzom.com the file : client.log at same location than the screenshots and client.cfg ?

#6 Added by Heernis 1 year ago  

Multilingual | Deutsch | [English]

I have had this problem very often under Linux. After several attempts it turned out to be a problem with memory addressing. If there is not enough free memory available, it gets stuck. I had to delete the cache in memory. Then it worked again.

Distributor ID: Ubuntu
Description: Ubuntu 16.04.6 LTS
Release: 16.04
Codename: xenial

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Nicht klicken!

Spoiler: Hinweis/Hint/Remarque

Ich schreibe generell auf Deutsch. Für Fremdsprachen gibt es ein Übersetzungswerkzeug. Die deutsche Sprache sollte hier nicht verschwinden.

I generally write in German. For foreign languages there is a translation tool. The German language should not disappear here.

J'écris généralement en allemand. Pour les langues étrangères, il existe un outil de traduction. La langue allemande ne devrait pas disparaître ici.

#7 Added by Tryroamer 1 year ago  

++ Heernis und Zwischenspeicher Entleerung... denn dasselbe kann manchmal beim Updaten des Systems passieren, wenngleich es normalerweise nicht passiert. ;)

#8 Added by Bisugott 9 months ago  

I'm still having this issue by the way, would love some official support as to how to fix it

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Bisugott(Atys)

#9 Added by Heernis 9 months ago  

It is highly recommend to close all open and not saved files and programs before doing this:

Clear Ram Cache on Linux

Be sure that you are root.

sudo su

1. Clear PageCache only.

sudo sync; echo 1 > /proc/sys/vm/drop_caches

2. Clear dentries and inodes.

sync; echo 2 > /proc/sys/vm/drop_caches

3. Clear PageCache, dentries and inodes.

sync; echo 3 > /proc/sys/vm/drop_caches

Clear Ram Cache on Windows

Create a Shortcut and put this into it:

%windir%\system32\rundll32.exe advapi32.dll,ProcessIdleTasks

Clear Ram Cache on Mac

sudo purge

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Nicht klicken!

Spoiler: Hinweis/Hint/Remarque

Ich schreibe generell auf Deutsch. Für Fremdsprachen gibt es ein Übersetzungswerkzeug. Die deutsche Sprache sollte hier nicht verschwinden.

I generally write in German. For foreign languages there is a translation tool. The German language should not disappear here.

J'écris généralement en allemand. Pour les langues étrangères, il existe un outil de traduction. La langue allemande ne devrait pas disparaître ici.

#10 Added by Jadeyn 9 months ago  

What you can try to do is to temporarily remove all files and folders from the game that are not needed to launch the game (copy and paste) - the game configuration itself - and launch the game to see if it works properly (to make sure it's not a corrupted file).

Best regards,

Last edited by Jadeyn (9 months ago)

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Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#11 Added by Kaetemi 4 months ago  

This is fixed on Ryzom Core develop branch https://github.com/ryzom/ryzomcore/issues/622  (also merged with atys on feature/atys-develop)

Last edited by Tamarea (2 weeks ago) | Reason: Edit to activate the link.

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Kaetemi

#12 Added by Jadeyn 2 weeks ago  

Multilingual | [English] | Français | Deutsch | Español

Hello,

This bug should be fixed on the next patch.

Best regards,

Edited 3 times | Last edited by Jadeyn (2 weeks ago)

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Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team