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Technical Support


#1 [en] 


For 2 months now I have the following problem:

(I have contacted gms and no solution was found; so my last hope lies with u).

I am using Steam(latest Ubuntu OS) to play Ryzom. And while some say it sucks or whatever; that's not my intention to debate; for me Ryzom on Steam always did run better than native..

After the last patch the following occured:

I cannot use NH actions anymore; I cannot loot on "Special Bosses" etc.

I was informed that my connection to WebIG(?) times out; which is weird because no ping imbalance appears nor any download spikes. And I can still access WebIG actions via clicking shift+w..(when game doesnt crash that is)

Just the WebIG windows that should "pop" using these actions, do not..

I have tried every solution conceivable; deleting my files; save files everything.

On native using the same configurations it works as it should..(Although there I actually get some weird spikes which I do not get on Steam client, and always end up bitter for using native because it crashes a lot.)

So; I would kindly; does anyone know if there is something; maybe even Steam Related; that is causing this problem? Some other friends told me its ARK problem?

Also: This problem appeared ever since last patch update on steam..Which is already a patch behind native client..On native I have map search patch, on steam I dont have that patch...So many variables...

Can u offer a solution?

The situation is really starting to irritate me to a great extend; I do not want to switch clients for NH or Looting chests; and I do not want to use Native Client; since I already Pay 2euros more for using steam; which I love eitherway.



Edited 3 times | Last edited by Northstar (5 days ago)


#2 [en] 

Might be an issue with http/https links. Only windows (or self compiled linux) clients currently have https support. https should be supported on all clients from next patch



#3 [en] 


update on the issue:

It's an Ark issue confirmed..(No ARK windows pop-up on steam).

Seems like Ark+Steam on Ubuntu (latest release) they don't go hand in hand. But Ark+Ubuntu on Native go hand in hand...Somewhat...(Albeit I get crazy Spikes every time I access something Ark Related, from 203 ping-jump to 50k which signifies performance loss etc. (This Laptop is 6-7months old; i5 2.3 ghz, 8gb of Ram, , nvidia gtx 1060 card so hardware is for sure not the problem...)

Is there anything to be done about it?

Will this change with the next Patch release on steam?



Edited 2 times | Last edited by Northstar (20.5 hours ago)


Last visit Fri Aug 17 12:59:23 2018 UTC

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