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#1 Report | QuoteMultilingual 

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Chers joueurs,

Depuis mardi 17 avril, le service de facturation de Ryzom (secure.ryzom.com) rencontre des problèmes techniques le rendant inaccessible par intermittence et pendant de nombreuses heures.

Après avoir vérifié que le souci ne venait pas de notre côté, nous avons contacté notre hébergeur, OVH, qui a constaté qu’un disque du RAID ainsi que le contrôleur devaient être changés. Or, cette procédure nécessite une réinstallation complète du système de facturation, ce qui signifie une inaccessibilité plus longue du service.

Aussi, afin de pénaliser le moins possible ceux qui ont besoin d’accéder au service de facturation, nous avons préféré agir en deux temps :

1 - Changer le disque RAID endommagé puis resynchroniser les deux disques RAID. Ceci vient d’être fait, nous sommes en train de vérifier si tout est en ordre et espérons que le serveur puisse être opérationnel rapidement.

2 - Changer le contrôleur. Nous pensons profiter de l’occasion pour migrer le service de facturation sur un serveur plus récent, sécurisé et performant.


De plus, nous sommes conscients que les informations importantes ne vous sont pas transmises assez rapidement, c’est pourquoi nous pensons mettre en place un espace d’informations directement intégré au WebIG (ctrl+w depuis le jeu), qui vous donnera des nouvelles en temps réel sur d’éventuels problèmes, des events en cours etc.

Nous vous tiendrons informés dès que nous aurons du nouveau et nous excusons pour le désagrément occasionné.

L’Équipe Ryzom

Edited 3 times | Last edited by Aileya (1 year ago) | Reason: German translation added

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#2 Report | QuoteMultilingual 

Multilingual | [English] | Français | Deutsch
RAID is rebuilt and billing service is up!

Last edited by Aileya (1 year ago) | Reason: German translation added

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#3 Report | Quote[en] 

Thanks for the info Tama;

also this:

"Moreover, we are aware that important information is not transmitted to you quickly enough, which is why we are thinking of setting up an information space directly integrated into the WebIG (ctrl+w from in game), which will give you news in real time on possible problems, events in progress etc."

sounds amazing; looking forwards to that:)

Keep up the good work,

Star

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#4 Report | Quote[en] 

Northstar
"Moreover, we are aware that important information is not transmitted to you quickly enough, which is why we are thinking of setting up an information space directly integrated into the WebIG (ctrl+w from in game), which will give you news in real time on possible problems, events in progress etc."

sounds amazing; looking forwards to that:)

More details will be given during next Ryzom Forge meeting (april 23nd, 19:00 UTC (21:00 CEST), ingame on /channel ryzomforge).

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#5 Report | Quote[en] 

After 5/02 patch cud not get in game.... I spent over 3 hours on phone w/ credit card company and this is at least the 3rd time this has happened. In the last incidence the CSR at VISA spent a ton of time looking into possible reasons ... she even went back and looked at the last three new cards I was sent and came up with an interesting idea.

She wondered if perhaps, when one activates a new card ... the new expiration date jumps by a couple of years. Now if ya using auto pay feature, this is like 14 years of transactions. Now I know from past experience, and discussion w/ CC company at least w/ AMEX, they ignore the expiration thing if its a pre-existing auto pay.

What this gal thought might be happening is that the CC processing company may be submitting the payment and the process sees that the original exp date has passed. So it's never getting to VISA because the cc processing company Bibit is flagging the card as expired.

However, this doesn't line up because the "Rejected" message is coming like 18 months or more after I got and activated a new card. But VISA is not rejecting it, they would continue to pay it... but it is getting rejected before it gets to them. If this is in fact what is happening, the cc processor should have a system whereby when the card is reaching the expiration date, they send out a request for the new date.

Last edited by Fyrosfreddy (1 year ago)

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