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#1 Report | QuoteMultilingual 

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Liebe Spieler,

seit Dienstag, dem 17. April, hat der Ryzom-Bezahldienst (secure.ryzom.com) technische Probleme, die ihn unregelmäßig und für mehrere Stunden unzugänglich machten.

Nachdem wir festgestellt haben, dass das Problem nicht auf underer Seite war, haben wir unseren Host-Anbieter OVH kontaktiert, welcher feststellte, dass sowohl eine RAID-Festplatte, sowie auch der RAID-Controller gewechselt werden müssen. Dieses Verfahren erfordert eine komplette Neuinstallation des Bezahldienstes, was dazu führt, dass das System für längere Zeit Unzugänglich sein wird.

Auch, um so wenige wie möglich zu bestrafen, welche darauf warten ihr Abonement zu erneuern, haben wir es vorgezogen, in folgenden zwei Schritten vorzugehen:

1 - Wechsel der beschädigten RAID-Festplatte und neu synchronisieren des RAID-Systems. Dies ist bereits geschehen, und wir überprüfen derzeit ob alles in Ordnung ist und hoffen, dass der Server wieder schnell einsatzbereit sein wird.

2 - Wechsel des RAID-Controllers: Wir haben gleich die Gelegenheit genutzt den Bezahldienst auf einen neuen, sichereren und effizienteren Server umzuziehen.


Des Weiteren sind wir uns bewusst, dass wichtige Informationen nicht schnell genug an die Spieler herangetreten wurden, weshalb wir darüber nachdenken einen direkt in das WebIG (Shift + W) integrierten Informationsraum einzurichten, der Euch in Echtzeit über mögliche Probleme, laufende Events usw. informieren wird.


Wir halten Euch auf dem Laufenden, sobald wir Neuigkeiten haben und entschuldigen uns für die Unnannehmlichkeiten.

Das Ryzom-Team

Edited 3 times | Last edited by Aileya (4 months ago) | Reason: German translation added

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Tamarea
Ryzom Teams and Communications Manager - (FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#2 Report | QuoteMultilingual 

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RAID is rebuilt and billing service is up!

Last edited by Aileya (4 months ago) | Reason: German translation added

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Tamarea
Ryzom Teams and Communications Manager - (FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#3 Report | Quote[en] 

Thanks for the info Tama;

also this:

"Moreover, we are aware that important information is not transmitted to you quickly enough, which is why we are thinking of setting up an information space directly integrated into the WebIG (ctrl+w from in game), which will give you news in real time on possible problems, events in progress etc."

sounds amazing; looking forwards to that:)

Keep up the good work,

Star

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#4 Report | Quote[en] 

Northstar
"Moreover, we are aware that important information is not transmitted to you quickly enough, which is why we are thinking of setting up an information space directly integrated into the WebIG (ctrl+w from in game), which will give you news in real time on possible problems, events in progress etc."

sounds amazing; looking forwards to that:)

More details will be given during next Ryzom Forge meeting (april 23nd, 19:00 UTC (21:00 CEST), ingame on /channel ryzomforge).

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Tamarea
Ryzom Teams and Communications Manager - (FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#5 Report | Quote[en] 

After 5/02 patch cud not get in game.... I spent over 3 hours on phone w/ credit card company and this is at least the 3rd time this has happened. In the last incidence the CSR at VISA spent a ton of time looking into possible reasons ... she even went back and looked at the last three new cards I was sent and came up with an interesting idea.

She wondered if perhaps, when one activates a new card ... the new expiration date jumps by a couple of years. Now if ya using auto pay feature, this is like 14 years of transactions. Now I know from past experience, and discussion w/ CC company at least w/ AMEX, they ignore the expiration thing if its a pre-existing auto pay.

What this gal thought might be happening is that the CC processing company may be submitting the payment and the process sees that the original exp date has passed. So it's never getting to VISA because the cc processing company Bibit is flagging the card as expired.

However, this doesn't line up because the "Rejected" message is coming like 18 months or more after I got and activated a new card. But VISA is not rejecting it, they would continue to pay it... but it is getting rejected before it gets to them. If this is in fact what is happening, the cc processor should have a system whereby when the card is reaching the expiration date, they send out a request for the new date.

Last edited by Fyrosfreddy (4 months ago)

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