Technical Support


#1 [en] 

Hi, I am trying to log in to extend my soon expiring subscription but whenever I try to log in I get a session expired message. Tried both on phone and Windows 8. It's like that since a few days for me.

#2 [en] 

Hello Yenshin,

Apologies for the problems you have experienced logging into your billing account. They should now be fixed and please try to log in. If you have any new problems, please send an email to and we will try to help you further.


Senior Game Master
Ryzom Support Team

#3 [en] 

i have to push this thread, cause i have the same problem now. I have no subscribtion atm. and wanted to make one. Tried it too on different devices.

#4 [en] 

It is down again due to a hard drive failure, Ryzom Team is working on it.


#5 [en] 

Hello, here is the official announcement:


Ryzom Team Manager
(FR / EN / ES)
Last visit Thu Apr 22 13:38:48 2021 UTC

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