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Technical Support


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#1 [en] 

Hello,

My sub ran out and I am trying to resub today, but I get this message:

"Your account is linked to Steam. Please use the Steam Store to buy one or more Months of game."

I was one of the testers for Steam last year and had been running Ryzom there, yet I cannot find an option to resub at Steam Store. Can anyone help pls?

Thanks!

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"We are Kami. We are here to be you. We are many as you are of many minds. We are one as you are one in Ma-Duk."

#2 [en] 

As far as i know they still wait for steam to implement the subscription.

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Osquallo
Les rĂªveries du yubo flaneur
The musings of the rambling yubo

#3 [en] 

Hello,

This is due to the fact that Ryzom is not added on Steam Store yet.
Please send an email to support@ryzom.com explaining your problem, and Dev Team will unlink your Steam and Ryzom accounts. Then you'll be able to sub Ryzom again using our billing page.

When it will be done, please do NOT log again on Atys using your Steam account before the release, to avoid your two accounts to be linked again. There will have no problem after the release, it will be possible to sub via Steam payment option.

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#4 [en] 

Thank you!

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"We are Kami. We are here to be you. We are many as you are of many minds. We are one as you are one in Ma-Duk."
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