English French German Spanish Russian
Ryzom keeps coming up with a message and crashes down before i can even log on - TECHNICAL SUPPORT / WEB APPs BUGS - Ryzom Community ForumHomeGuest



#1 Report | Quote[en] 

This is the message

Microsoft Visual C++Runtime Library
Runtime Error!
Program: C:\Program Files\Ryzom\client_ryzom_rd.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information

I tried emailing the support team but I don't have any email adresses that they will accept can somebody help me or guide me through the steps so i can play ryzom on my new windows 7 computer!

#2 Report | Quote[en] 

Hi Nanyk,

As far as I can tell we have not received any emails from you. The support email is: support-ee@ryzom.com.

As for your problem: Is it a new installation of Ryzom? Please email client.cfg, client_default.cfg and client.log to support-ee@ryzom.com or upload them to a file sharing site. We can then investigate.


Sywindt | Game Master | EN, NL, de, fr
Last visit Sat May 30 18:26:02 2020 UTC

powered by ryzom-api