Technical Support

#1 Добавлено Yenshin 3 года назад  

Hi, I am trying to log in to extend my soon expiring subscription but whenever I try to log in I get a session expired message. Tried both on phone and Windows 8. It's like that since a few days for me.

#2 Добавлено Tiximei 3 года назад  

Hello Yenshin,

Apologies for the problems you have experienced logging into your billing account. They should now be fixed and please try to log in. If you have any new problems, please send an email to support@ryzom.com and we will try to help you further.

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Tiximei
Senior Game Master
Ryzom Support Team

#3 Добавлено Peigan 3 года назад  

#4 Добавлено Siela 3 года назад  

It is down again due to a hard drive failure, Ryzom Team is working on it.

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#5 Добавлено Tamarea 3 года назад  

Hello, here is the official announcement: https://app.ryzom.com/app_forum/index.php?page=topic/view/28498/1

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com