Mutual Mac

The other day, a csr asked for a mac volunteer to try and change title on the info page. I volunteered and was asked to "refresh" to get rid of a timeout error msg. Ever since I am getting PW's every 1 to 2min. If I do nothing, they can take 4 min or more to resolve. If I use "refresh" on the web page they resolve in 3 or 4 secs. What can I do to stop them? It is an Imac running OSX 10.6.8 2.7 ghz intel core i5, AMD radeon HD 6770 graphics chipset

Hi Djedi,

A PW can be caused by several things, and they are almost all related to disruptions in the communication with the server or with a high load on the server. (I doubt that the refresh of your info tab has anything to do with your problem, as this is communicating with a different server entirely. Most likely it is coincidence.)

If you have PW's often and others do not, this usually means that there is a local problem; either with your home router or network, or with your ISP.

Very often a router and/or computer reboot fixes the issue.

I rebooted the computer, reset the router and the cable modem. Additionally, this is the only program I have the issue with...that is...another game, planeshift, runs fine...and there is no evidence of a delay with the internet or anything else. The reboot didn't help at all...I also removed the game and did a complete install...still no help. PW every 1 to 1 1/2 min. You know more than I do, but it is doubly coincidental that the pw started with the refresh, and is resolved with refresh....(with refresh the pw resolves in 3 or 4 secs, without refresh it takes 4 or 5 min. The game isn't really playable like this. I limp along killing psyks or something that won't give me a problem but I can't be anywhere dangerous and that's a big part of the fun in the game.

You mean that if you refresh the info tab during a PW, the PW resolves quickly, but if you don't, it lasts for a lot longer? Then I misread your post and it seems that they are related.

Can you email your client.log to support-ee@ryzom.com? That may be able to tell us more about the casue. Or, if you can come online now, we can do some real-time troubleshooting.

yes that is exactly what happens ....w/refresh quickly, w/o refresh...no resolution for a long time. How do I get the client log? and also...is there a way to turn off the 'communications' portion? I always have the forum open in safari..cuz its easier for me to read ( and a lot of catching up reading for me)

The client.log can be found here: ~/Library/Application Support/Ryzom/client.log

See here if you have trouble finding the library: https://discussions.apple.com/thread/3329313?start=0&tstart=0

k, thanks... I'll get it out to you in an email....thank you again for your prompt attention.