TECHNICAL SUPPORT / WEB APPs BUGS


after clicking play. the loading does not finish and the game then closes

The above screenshot says that while loading a bitmap file (from ryzom data files), it got a bitmap file format which was not expected. I would assume that this is not related to video card drivers, but corrupted/modified ryzom data.

As suggested above, I recommend to download and try to install the latest version from https://download.ryzom.com/ryzom_installer_windows.exe and give that a go.

If the issue persists, have any modifications been done locally on top of the official client data? Replacing bitmap files can cause such issues.

Let me know if that helps.

Best regards,
Emiro

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Emiro | Senior Game Master | Englisch/German
Ryzom Support Team
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Last visit Tue Oct 27 20:57:37 2020 UTC
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