B. Warnings and sanctionsThe Customer Support Team has the right to issue warnings or sanctions depending on the seriousness of an infraction, the reaction of the implicated player towards the Support team, and their in-game history (sanctions and previous warnings). A player might thus be given a reprimand, a warning, a suspension period ranging between 24h and several days, or a permanent ban.
Penalty scalesThe penalty scale for a minor offence starts with an official warning followed by a 24h suspension, then three days, then one week and up to two weeks. It can be followed or preceded by a mute of increasing duration at the place of the infraction (channels of the game, or Rocket Chat, or forum etc.).
This penalty scale is reset after one year without sanctions.
The scale of penalties for a major offence starts with a week of suspension, then one month and then permanent banning of the account. It can be followed by a kick off the server if necessary.
This penalty scale is reset after three years without sanctions (except for permanent ban).
Critical offence: Final banning of the account after warning the player by e-mail.
N.B. In the case of a heavy and immediate sanction (suspension or permanent banning of an account), as the player in question can no longer be contacted in-game, he or she will be contacted only through e-mail to the e-mail address filed in his/her personal account. This is why it is important to enter a valid e-mail address when registering. If the player in question does not receive the e-mail, or if they wish to dispute the sanction, they can contact the Customer Support team at firstname.lastname@example.org.
LEGAL NOTICESThe sanctions provided in the Ryzom Code of Conduct shall be assigned as follows:
- Mutes and verbal warnings may be applied by all CSRs.
- Official warnings (by email) may be applied by all CSRs from the GM grade upwards.
- Suspensions may only be applied by CSRs at the SGM level.
- Account bans may only be decided and enforced by Winch Gate Limited.
Ryzom Team Manager
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