Support Technique

#16 Ajouté par Karu il y a 9 ans  

{translate}

Fyrosfreddy

If its a problem for a new version being where it was put by th egame at some point, shouldn't the patch system be taking it out ?

Patching does not touch 'user' directory.

---

Hello!

#17 Ajouté par Fyrosfreddy il y a 9 ans  

{translate}

Karu

Patching does not touch 'user' directory.

Thats my point. It should.

The patching system "broke the game". With 7090 it worked, with 7358 it didn't, the patching system or files therein made a change that made some of the features unworkable.

I didn't create widgets.xml ... It didn't create itself. Given that Web IG was not part of the original game, I would assume that the game / patching system created it and put it in user directory at some point.

If the game / patching system put it in, I'm suggesting that the game / patching system would be improved by checking for its presence and taking it out or at least pop up a message telling user to delete it.

Without your assistance / troubleshooting, I'd still be w/o the use of these features.

---

#18 Ajouté par Xiombarg il y a 9 ans  

{translate}

I personally am against patchlet system (and the fact, it's using "user" folder).

"user" folder should be reserved for user custom files and shouldn't have any official content (excepted readme.txt :p).

When user needs to have new data, we should create a new patch and that's all :)

And yes if a file changed in a patch (you should have a look at Ryzom Core commits since most of clients files are now public), you need to update your custom file. I'm using WinMerge to compare different text files.

---

Kervala - Ryzom volunteer developer - Working on different clients

#19 Ajouté par Fyrosfreddy il y a 9 ans  

{translate}

I have files in user going abck to 2010.

Ya lost me on this comiits / custom file thing

I noticed a crash report file in root directory ... is there something I can run / submit that woul
d help you ?

---

#20 Ajouté par Xiombarg il y a 9 ans  

{translate}

Ah yes, it could be useful, thanks :)

Please could you send it to kervala@ryzom.com ? Thanks :)

---

Kervala - Ryzom volunteer developer - Working on different clients

#21 Ajouté par Fyrosfreddy il y a 9 ans  

{translate}

Ummm ... send what ? :)

I assume the proper steps would be:

1. Experience acrash
2. Run the crash exe thing
3. Send you the file

---

#22 Ajouté par Fyrosfreddy il y a 9 ans  

{translate}

Well here's the missing Kami TP in Haven of Purity:



And the Compass thing

Dernière édition par Fyrosfreddy (il y a 9 ans).

---

#23 Ajouté par Karu il y a 9 ans  

{translate}

Fyrosfreddy

Well here's the missing Kami TP in Haven of Purity:

Maduk is trolling you. TP is most probably up in the cliff.

---

Hello!

#24 Ajouté par Fyrosfreddy il y a 9 ans  

{translate}

I thoght the little guy wa shiding behind his back ... happend to my mount ince at MG TP. I could / tar him tho, and re TPing didnt bring him back so I used the animals window and right click mounted.

But /Tar no workie on the TP.

---

#25 Ajouté par Xiombarg il y a 9 ans  

{translate}

Fyrosfreddy

Ummm ... send what ? :)

I assume the proper steps would be:

1. Experience acrash
2. Run the crash exe thing
3. Send you the file

Fyrosfreddy

I noticed a crash report file in root directory ... is there something I can run / submit that would help you ?

The crash report you mentioned earlier :)

---

Kervala - Ryzom volunteer developer - Working on different clients

#26 Ajouté par Fyrosfreddy il y a 9 ans  

{translate}

My bad I explained poorly .... I saw a "crashreport.exe" file in the download, and in the root directory which ... I imagine ... is a tool to use ...if and when... you have a crash. I havent had one in a while.

---

#27 Ajouté par Xiombarg il y a 9 ans  

{translate}

Ah ok, no problem :)

Sometimes when the client crashes it creates : nel_report_*.log so I thought it was that :)

---

Kervala - Ryzom volunteer developer - Working on different clients

#28 Ajouté par Fyrosfreddy il y a 9 ans  

{translate}

So if I see this Nellie gal create any log files, i shiud send them you you as described above :)

---

#29 Ajouté par Xiombarg il y a 9 ans  

{translate}

Yes please :)

It'll should be done automatically, but we don't have yet setuped this :p

---

Kervala - Ryzom volunteer developer - Working on different clients

#30 Ajouté par Fyrosfreddy il y a 9 ans  

{translate}

Crashes seem to be a thing of the past.

icons and missing TPs / meks still every now and then.

EDIT: Crashed TPing to Pyr from Zora 05/26 @ 5:13 ish

No nel_report.log

Edité 2 fois | Dernière édition par Fyrosfreddy (il y a 9 ans).

---