SUPPORT TECHNIQUE / BUGS APP WEB

#1 Ajouté par Asqual il y a 1 décénie  

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HI, I don't like the mainland I don't want to play anymore and I want to delete my freakin account and I can't stop payments ?? how come you people call yourselves fair business people and theres no option to cancel my payments!! I have never played a game with such a bias view to have to implement such a money scavenging account usage. Like I said I want my account canceled one way or another.

Thanks for your concern

ps you better be concerned.

Dernière édition par Tiximei (il y a 1 décénie).

#2 Ajouté par Markanjio il y a 1 décénie  

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Hi,

Asqual (atys)

wtf how come you people call yourselves fair business people and theres no option to cancel my payments!! I have never played a game with such a bias view to have to implement such a money scavenging account usage.

Please, before calling people names you should check if it's not your own fault. To cancel your subscription, go to your payment profile, then click on "Edit your personal information or change your password" and check the "Terminate your current subscription" box. Was it that difficult?

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Markanjio di Segafredo
Alkiane
Noble Gardien des Matis - Noble Matis Guardian
Fléau de l'Empire - Scourge of the Empire

#3 Ajouté par Asqual il y a 1 décénie  

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for someone with a simple eye yes I would not have guessed my personal information is associated with my subscription decision. If its easy for you and your happy with that then you wont have a problem I guess but shoot me down if you must. It is a problem for me.

#4 Ajouté par Suboxide il y a 1 décénie  

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???

Don't know you but based on language and way you chat I'm happy to say goodbye and don't let the door hit you on your way out.

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#5 Ajouté par Markanjio il y a 1 décénie  

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Come on, there's around 5 links on the payment profile. I did not remembered it was there, I simply checked every link until I found it out. It took my 2 minutes maximum.

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Markanjio di Segafredo
Alkiane
Noble Gardien des Matis - Noble Matis Guardian
Fléau de l'Empire - Scourge of the Empire

#6 Ajouté par Salazar il y a 1 décénie  

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Asqual (atys)

ps you better be concerned.

No. Not at all.

And regarding your answer to Markanjio: a simple "Thank You" would have done.

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Salazar Caradini
Filira Matia
Royal Historian
Member of the Royal Academy of Yrkanis
First Seraph of the Order of the Argo Navis

#7 Ajouté par Gasket il y a 1 décénie  

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Hm, not sure if rollocks or actually braindead...

Happy to see you come, happier to see you go.

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Gasket

"It's shite being tryker! We're the lowest of the low. The scum of Atys! The most wretched, miserable, servile, pathetic trash that was ever shat into civilization. Some people hate the Matis. I don't. They're just wankers. We, on the other hand, are COLONIZED by wankers. Can't even find a decent culture to be colonized BY. We're ruled by effete arseholes. It's a shite state of affairs to be in, Marceline, and ALL the fresh air in the world won't make any ****** difference"

#8 Ajouté par Rollocks il y a 1 décénie  

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Gasket (atys)

Hm, not sure if rollocks or actually braindead...

Happy to see you come, happier to see you go.

Hey Gasket,

I had the same problem unsubbing, but I didn't take the tone as Asqual did in asking. But then I'm also not a member of poaching kill stealing guild like him either.

Also I didn't have the option "terminate account" I had to change the payment method to "pay by cash." This is really the most obvious way to suspend payments.

Rollocks
Guardian of the Unsubbed

Dernière édition par Rollocks (il y a 1 décénie). | Raison: Because I can.

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Disclaimer: Any resemblance between the characters in this post/thread and any homins, living or dead, is a miracle.* The characters in this post/thread are fictitious. Any homin resembling them is better off dead**
*You Nazty Spy
**I'll Never Heil Again

#9 Ajouté par Wui il y a 1 décénie  

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If this is not a troll I would be curious as to hear from Rift Walkers as to what specific elements of the game, community and experience that led a subscribed player to depart in such a way.

#10 Ajouté par Gkr il y a 1 décénie  

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Wui (atys)

If this is not a troll I would be curious as to hear from Rift Walkers as to what specific elements of the game, community and experience that led a subscribed player to depart in such a way.

He said "I dont like the mainland" that means he is new... probably RW just recruted him... so lets not try to insinuate anything here, shall we?

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#11 Ajouté par Wui il y a 1 décénie  

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1) A paid subscriber not liking the mainland is odd. 2) Not insinuating anything. Just curious as to why a player would leave in such a dramatic way. Could be a troll could not be? 3) Since the player was from the guild RIft Walkers they would know. 4) If RW knows of elements that made the player's experience unenjoyable I would like to know what it/they are. Perhaps it could help out other new players and those players that are helpful to new players as they encounter the mainland.

#12 Ajouté par Gkr il y a 1 décénie  

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Wui (atys)

1) A paid subscriber not liking the mainland is odd. 2) Not insinuating anything. Just curious as to why a player would leave in such a dramatic way. Could be a troll could not be? 3) Since the player was from the guild RIft Walkers they would know. 4) If RW knows of elements that made the player's experience unenjoyable I would like to know what it/they are. Perhaps it could help out other new players and those players that are helpful to new players as they encounter the mainland.

Meh, I wont let myself be dragged into this.. but.. lets think for a second.

1. imagine he is that type of guy that wants help FOR EVERYTHING, people at beginning re nice but then they will tell you to help yourself.. which could lead to ... see OP post.

2. I dont think you know what troll means, since this guy is just really pissed of - and talking from own experience, I tried once to unsub and I never recieved the email confirmation which is frustrating.

3. True, they might..

4. Im out of text.

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#13 Ajouté par Gkr il y a 1 décénie  

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4. I think you should focus on the guy if you want to know exactly what happened..

The reason I replied to you was that I believed you may have put the guilt on RW's back... this guy is rude, RW are not... so state your words wisely.

Thanks and cheers

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#14 Ajouté par Wui il y a 1 décénie  

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I just want another perspective. RW would be able to supply that. Until then it is one disgruntled person's dramatic departure and our speculation. If there are things that can be learned from it so other new subs stay then that is good. If it is just an unhappy player leaving despite the help that the community is known for then that happens also.

#15 Ajouté par Tiximei il y a 1 décénie  

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Topic closed since player has received the information he was looking for.

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Tiximei
Senior Game Master
Ryzom Support Team