I can't start Ryzom - SUPPORT TECHNIQUE / BUGS APP WEB

#1 Ajouté par Gian il y a 1 décénie Reporter | Citer [en]

hello!
when i start Ryzom this text comming up in a window:
please! help me

This application stopped to display this report. Send report will only email the contents of the box below. Please ,send it to help us (it could take few minutes to send the email, be patient

Access Violation exception generated at 0x5A7F453F, thread attempts to write at 0x1FFFE.
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.

Don't display this report again
Debug/ Ignore/ Quit
Dont send the report

//Gian

#2 Ajouté par Bitttymacod il y a 1 décénie Reporter | Citer [en]

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That message is not the true error message, but just a feedback window. Check out other threads in this section of the forums. There is a lot of information in here, including numerous solutions to the problems depending on your operating system, where you downloaded Ryzom, etc.

The next time you get that window, click on the Details button and look to see where the error is occurring.

-- Bitty(not a CSR)MacOd.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#3 Ajouté par Gian il y a 1 décénie Reporter | Citer [en]

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I updated my windows 8 to the newest update and after that Ryzom dosnt work.

#4 Ajouté par Bitttymacod il y a 1 décénie Reporter | Citer [en]

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Gian -

Well, that's bad; and of course it's new.

I'd suggest that in addition to posting here you write to the support team directly at support@ryzom.com.

It's just barely possible that the update in Windoz corrupted one of your files. Do you have a backup copy of the directories that you could re-install from? If you do, be sure to back up your current Save directory so that you can keep all your map markers and key assignments. None of the files in there should cause Win errors, since they are read very late in the startup process, after you log in.

If you still have the installation file that you downloaded, that should be sufficient, but I recommend copying the whole directory tree off to a backup area after you do the install, and again after you are successfully running.

-- Bittty.

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#5 Ajouté par Gian il y a 1 décénie Reporter | Citer [en]

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Sounds very complicated for me.

but i try to email the support@ryzom.com

thanks for help :)

#6 Ajouté par Suboxide il y a 1 décénie Reporter | Citer [en]

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you can always try CeB > not on the new ryzom hompage anymore but still active

https://code.google.com/p/cebmtpchat/downloads/list
=> to get some attention on there say the name off ppl in red or beep them (right click > beep) they are customer server representers (or whatever)

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