Cant patch or get into the game - SUPPORT TECHNIQUE / BUGS APP WEB

#1 Ajouté par Valda il y a 1 décénie Reporter | Citer [en]

Here are the screens I get :

http://i.imgur.com/htzft9x.png
http://i.imgur.com/EykXfoT.png

Any help/advice would be great.

Edité 2 fois | Dernière édition par Valda (il y a 1 décénie).

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The Operative: Do you know what your sin is Mal?
Capt. Malcolm Reynolds: Ah Hell... I'm a fan of all seven. But right now... I'm gonna have to go with wrath.

#2 Ajouté par Suboxide il y a 1 décénie Reporter | Citer [en]

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I've seen this kind of patch error a couple of times and what seems to fix it most of the time is using a ryzom backup if you got one or redownloading installing it in another location and then moving your save files. Seems that fixes the patch error for most ppl (there might be a faster way but I've never heard of it).

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#3 Ajouté par Valda il y a 1 décénie Reporter | Citer [en]

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OK thanks Suboxide, Ill try that tomorrow, cheers :)

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The Operative: Do you know what your sin is Mal?
Capt. Malcolm Reynolds: Ah Hell... I'm a fan of all seven. But right now... I'm gonna have to go with wrath.

#4 Ajouté par Mjollren il y a 1 décénie Reporter | Citer [en]

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I had the exact same problem! Still, reinstalling from backup is kinda harsh, would be nice to find out what's triggering it. Are we subjected to some sort of A/B testing? :D

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#5 Ajouté par Jarnys il y a 1 décénie Reporter | Citer [en]

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It seems to try to patch from your local host instead of from a server on the internet.

1) A possibility is that you compiled the client on your own and used a wrong setting at some point
2) you're using the linux/mac client and some error snuck into it during it's compilation
3) you (or something else) played around with the client config and changed the patch URL (eg. you were testing on your own server and forgot to change something back to the original value - might be that config-switching app by someone else here on the forum as well)

That's all the possibilities I'm able to think of

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#6 Ajouté par Valda il y a 1 décénie Reporter | Citer [en]

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Jarnys (atys)

It seems to try to patch from your local host instead of from a server on the internet.

1) A possibility is that you compiled the client on your own and used a wrong setting at some point
2) you're using the linux/mac client and some error snuck into it during it's compilation
3) you (or something else) played around with the client config and changed the patch URL (eg. you were testing on your own server and forgot to change something back to the original value - might be that config-switching app by someone else here on the forum as well)

That's all the possibilities I'm able to think of

None of the above mate, I downloaded form this site when I returned a few weeks ago, did nothing else to the client :)

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The Operative: Do you know what your sin is Mal?
Capt. Malcolm Reynolds: Ah Hell... I'm a fan of all seven. But right now... I'm gonna have to go with wrath.

#7 Ajouté par Casy il y a 1 décénie Reporter | Citer [en]

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Did you run ryzom_recover.exe? that one is known to corrupt files... but i'm not sure if it is still included in new downloads :-)

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Casy * Foreign Secretary * Alliance of Honor
Intensive Care Bear

#8 Ajouté par Daomei il y a 1 décénie Reporter | Citer [de]

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Mjollren (atys)

I had the exact same problem! Still, reinstalling from backup is kinda harsh, would be nice to find out what's triggering it. Are we subjected to some sort of A/B testing? :D

I recommend to save the whole ryzom folder to a USB stick or similar from time to time. That way, you always have a fallback. Even if forgotten for a few weeks or so, it will still work. And you can carry it to another box with the same OS easily (works under Windows and Linux, no idea about Mac).

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Daomei die Streunerin - religionsneutral, zivilisationsneutral, gildenneutral

#9 Ajouté par Valda il y a 1 décénie Reporter | Citer [en]

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Casy (atys)

Did you run ryzom_recover.exe? that one is known to corrupt files... but i'm not sure if it is still included in new downloads :-)

No, I didn't do that :)

Thanks for the replies guys :)

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The Operative: Do you know what your sin is Mal?
Capt. Malcolm Reynolds: Ah Hell... I'm a fan of all seven. But right now... I'm gonna have to go with wrath.

#10 Ajouté par Binarabi il y a 1 décénie Reporter | Citer [en]

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Valda (atys)

Here are the screens I get :

http://i.imgur.com/htzft9x.png

I had that one at some point last night - when I 1st tried to log in - then I got an enormous patch when I tried to relaunch ...
short version of my problem: I have reinstalled ryzom (saved save files) and when I try to launch it reduces the Ryzom window to the task bar at the bottom - and disappears - no window to be seen anymore - just a little icon on the task bar ...

I can hear it trying to do something ...

Will continue looking at these forums to check for similar experience

Jarnys (atys)

It seems to try to patch from your local host instead of from a server on the internet.

1) A possibility is that you compiled the client on your own and used a wrong setting at some point
2) you're using the linux/mac client and some error snuck into it during it's compilation
3) you (or something else) played around with the client config and changed the patch URL (eg. you were testing on your own server and forgot to change something back to the original value - might be that config-switching app by someone else here on the forum as well)

None of them

Dernière édition par Binarabi (il y a 1 décénie).

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Binarabi
This idea of "I'm offended". Well I've got news for you. I'm offended by a lot of things too. Where do I send my list? Life is offensive. You know what I mean? Just get in touch with your outer adult. (Bill Hicks)

#11 Ajouté par Binarabi il y a 1 décénie Reporter | Citer [en]

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Solved the lack of log-in window problem - shift and right click - then maximise - but ...

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#12 Ajouté par Tiximei il y a 1 décénie Reporter | Citer [en]

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Sometimes when the game crashes, the Ryzom window will "fall off" the screen as in it is outside the area you see displayed. It looks like it is minimized and only appears on the task bar. As Binarabi says, the thing to do if this happens is to: on Taskbar do a shift + rightclick on Ryzom > Move > and move the window with the arrow keys or choose Maximise

This fix is only valid for Windows OS as far as I know.

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Tiximei
Senior Game Master
Ryzom Support Team

#13 Ajouté par Xippy il y a 1 décénie Reporter | Citer [en]

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I have been trying for a couple of weeks now...have not been able to get past sign-in screen. Does anyone have any advice or a spare patch lying around, I would really like to get back into the game. I will be grateful for any help you can give me.

-*HUGS* Xippy

#14 Ajouté par Mjollren il y a 1 décénie Reporter | Citer [en]

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More details? Is it crashing, and if yes, with what error?

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