SUPPORT TECHNIQUE / BUGS APP WEB

#1 Ajouté par Digitalronin il y a 1 décénie Reporter | Citer 

#2 Ajouté par Bitttymacod il y a 1 décénie Reporter | Citer 

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Is it possible that one of the keys_name.xml or onterface_name.icfg has gotten munged?

It is also (unlikely but) possible that the reinstall did not "take".  I hope you get a CSR answer soon.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#3 Ajouté par Digitalronin il y a 1 décénie Reporter | Citer 

#4 Ajouté par Bitttymacod il y a 1 décénie Reporter | Citer 

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It looks to me as if it might be looking for a wrong server or something.

Don't know why that would have changed between morning and evening, but I would double-check the lines in the file client.cfg in the main directory:

RootConfigFilename = "client_default.cfg";
StartupHost = "su1.ryzom.com:40916";
StartupPage = "/login/r2_login.php";
InstallStatsUrl = "http://su1.ryzom.com:50000/stats/stats.php";
PatchServer = "http://dl.ryzom.com/patch_live";
InstallWebPage = "http://dl.ryzom.com/installer/";

These are from my client.cfg, which is working.

If those are the same, then I think you should probably write to support@ryzom.com and attach a copy of your client.log.

I'm just going on things that have worked for me, not true diagnostic knowledge.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#5 Ajouté par Jarnys il y a 1 décénie Reporter | Citer 

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You could start with telling us on what system you're playing Linux/Mac/Windows

There was an error on Macs with the micro vegetation (dunno if it's been fixed or not)
you can enable//disable it in the client.cfg as well


Regarding the config options mentioned by bitty:

IF any of the lines except
RootConfigFilename = "client_default.cfg";
is missing from the file look them up in the client_default.cfg - if it's wrong there add the fixed line to the client.cfg

anything not found in the client.cfg will be taken from the client_default.cfg
the client_default.cfg might be changed during updates so never change anything in there.

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#6 Ajouté par Arfur il y a 1 décénie Reporter | Citer 

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Jarnys (atys)

There was an error on Macs with the micro vegetation (dunno if it's been fixed or not)

It has been fixed. I used to get that (hanging on the last segment of the loading ring) all the time. Now I always play with Micro vegetation on.

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It's bad luck to be superstitious . . .



Palta e decata, nan nec ilne matala.

When one goes on a journey it is not the scenery that changes, but the traveller

#7 Ajouté par Digitalronin il y a 1 décénie Reporter | Citer 

#8 Ajouté par Bitttymacod il y a 1 décénie Reporter | Citer 

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It sounds as if it might be an internet problem.  I think it's time for the email to support with the client.log file attached.  If nothing else they might be able to tell you.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#9 Ajouté par Digitalronin il y a 1 décénie Reporter | Citer