black screen - SUPPORT TECHNIQUE / BUGS APP WEB

#1 Ajouté par Mefarlin il y a 1 décénie Reporter | Citer [en]

Hello! =)
I ran into a problem - black screen instead of windows login and password.
log file - http://download78.files.mail.ru/21C1SL/24614db3eff490b04ca5d40150 cf6bc0/log.log

#2 Ajouté par Karu il y a 1 décénie Reporter | Citer [en]

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Mefarlin

Hello! =)
I ran into a problem - black screen instead of windows login and password.

log shows that you are unable to connect to su1.ryzom.com on port 5000.
make sure your firewall is not blocking it.

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Hello!

#3 Ajouté par Mefarlin il y a 1 décénie Reporter | Citer [en]

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Karu

log shows that you are unable to connect to su1.ryzom.com on port 5000.
make sure your firewall is not blocking it.

added to the firewall exceptions, the problem remained.

#4 Ajouté par Karu il y a 1 décénie Reporter | Citer [en]

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Mefarlin

Karu
log shows that you are unable to connect to su1.ryzom.com on port 5000.
make sure your firewall is not blocking it.
added to the firewall exceptions, the problem remained.

My mistake, it's port 50000. Ryzom does need to be in whitelist for all outgoing connections (login works with tcp, game itself uses udp, ports and ip vary)

I currently can't test if black sceen is infact firewall and that host/port related or not.

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Hello!

#5 Ajouté par Mefarlin il y a 1 décénie Reporter | Citer [en]

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Karu

Mefarlin
Karu
log shows that you are unable to connect to su1.ryzom.com on port 5000.
make sure your firewall is not blocking it.
added to the firewall exceptions, the problem remained.

My mistake, it's port 50000. Ryzom does need to be in whitelist for all outgoing connections (login works with tcp, game itself uses udp, ports and ip vary)

I currently can't test if black sceen is infact firewall and that host/port related or not.

i use antivirus kaspersky, ryzom added in white list (port 5000 and IP su1.ryzom.com). I have also added the port in the router to open ports

#6 Ajouté par Karu il y a 1 décénie Reporter | Citer [en]

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Mefarlin

i use antivirus kaspersky, ryzom added in white list (port 5000 and IP su1.ryzom.com). I have also added the port in the router to open ports

Just to rule out firewall, can you temporarily disable firewall and see if it loads?

Dernière édition par Karu (il y a 1 décénie). | Raison: typos

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Hello!

#7 Ajouté par Mefarlin il y a 1 décénie Reporter | Citer [en]

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Karu

Mefarlin
i use antivirus kaspersky, ryzom added in white list (port 5000 and IP su1.ryzom.com). I have also added the port in the router to open ports
Just to rule out firewall, can you temporarily disable firewall and see if it loads?

I disable firewall - but the error remains =)
I do not understand the reason, if the IP and port in the router and firewall exceptions disabled

#8 Ajouté par Efeeko il y a 1 décénie Reporter | Citer [en]

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Unfortunately your log file is down, so I can't look, but if it is a firewall, make sure your not double or even triple blocked. Windows firewall could be running in the background and if you have a router, that is a firewall as well. However that really should not be causing your problem as I have two firewalls running (software on local and router) with both Linux and Windows and have never had any connection problems.

Just in case though make sure your Windows firewall is not running in the background then try to run the game and finally if all else fails make exceptions or disable the firewall on your router if you have one. Don't disable both all at once if both are running for two reasons. 1. Your leaving yourself vulnerable possibly unnecessarily. 2. Shutting down one at a time will let you find the culprit easier.

Dernière édition par Efeeko (il y a 1 décénie).