Server down? - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Añadido por Ikarra 1 década hace Reportar | Citar [en]

Hi,

since this morning when I try to login I get: "Error: game servers closed or restricted, please retry later (4010).
Are the servers down? When will they get back?

Thanks

#2 Añadido por Amnesia(arispotle) 1 década hace Reportar | Citar [en]

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Was about to post the same.... for me been down for atleast half hour already. (It's 9:15 in UK)

#3 Añadido por Kovahredux(arispotle) 1 década hace Reportar | Citar [en]

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from support chat moments ago:
<kovah> Obvious answer is obvious but: Server down?
<sywindt> Indeed
<sywindt> Devs are on it
<kovah> rgr, ty sywindt
<SoR> sywindt set channel Hall topic to All servers down as of 07:00 GMT Thursday. Devs are working on a resolution. No estimate on a fix yet.

Editado 2 veces | Última edición por Sywindt(Yubo) (1 década hace)

#4 Añadido por Beeficus 1 década hace Reportar | Citar [en]

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Yes. This forum has been really unhelpful. Thank you for posting the question.

I would like to propose that a CSR could take a moment to post in the forum when the server is unavailable. Also ceb is driving me crazy. For 20 minutes I have been trying to get this thing to work and it keeps telling me that only registered users are allowed on. I type my login and pass like Sywindts post says and it says the same thing. I went into the connection settings and put my ryzom username and pass in and it says the same thing. Why? Why does it have to be so difficult to find the appropriate place to say: "Hey, is the server down or is there something wrong with my account?"

*fumes rising from the top of head*

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#5 Añadido por Kovahredux(arispotle) 1 década hace Reportar | Citar [en]

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It would not allow me to login to CEB with my free2play account. I had to use my (very) old inactive account info.

#6 Añadido por Sywindt(Yubo) 1 década hace Reportar | Citar [en]

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Beeficus

Yes. This forum has been really unhelpful. Thank you for posting the question.

I would like to propose that a CSR could take a moment to post in the forum when the server is unavailable. Also ceb is driving me crazy. For 20 minutes I have been trying to get this thing to work and it keeps telling me that only registered users are allowed on. I type my login and pass like Sywindts post says and it says the same thing. I went into the connection settings and put my ryzom username and pass in and it says the same thing. Why? Why does it have to be so difficult to find the appropriate place to say: "Hey, is the server down or is there something wrong with my account?"

*fumes rising from the top of head*

Some accounts have some problem logging into CeB and need a manual tweak. I have asked for your account to be tweaked.

And yes we do try to post when the server is unavailable. Ikarra just beat me to it :)

Última edición por Sywindt(Yubo) (1 década hace)

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Sywindt | Game Master | EN, NL, de, fr

#7 Añadido por Ikarra 1 década hace Reportar | Citar [en]

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Am I too fast? ;)

#8 Añadido por Shammi 1 década hace Reportar | Citar [en]

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what'll happen to me.....it went down ith me in the middle of cloppers and ragus's :(

#9 Añadido por Utai 1 década hace Reportar | Citar [en]

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Shammi

what'll happen to me.....it went down ith me in the middle of cloppers and ragus's :(

hehe - probably logon on with a bit of dp :)

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#10 Añadido por Shammi 1 década hace Reportar | Citar [en]

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oh no! well i'm on a connecting page now

#11 Añadido por Kovahredux(arispotle) 1 década hace Reportar | Citar [en]

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It's a trap!

#12 Añadido por Utai 1 década hace Reportar | Citar [en]

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back up - nice work ops :)

thanks

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#13 Añadido por Sywindt(Yubo) 1 década hace Reportar | Citar [en]

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Servers are back up.

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Sywindt | Game Master | EN, NL, de, fr

#14 Añadido por Gorran 1 década hace Reportar | Citar [en]

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Sywindt

Beeficus
Yes. This forum has been really unhelpful. Thank you for posting the question.

I would like to propose that a CSR could take a moment to post in the forum when the server is unavailable. Also ceb is driving me crazy. For 20 minutes I have been trying to get this thing to work and it keeps telling me that only registered users are allowed on. I type my login and pass like Sywindts post says and it says the same thing. I went into the connection settings and put my ryzom username and pass in and it says the same thing. Why? Why does it have to be so difficult to find the appropriate place to say: "Hey, is the server down or is there something wrong with my account?"

*fumes rising from the top of head*

Some accounts have some problem logging into CeB and need a manual tweak. I have asked for your account to be tweaked.

And yes we do try to post when the server is unavailable. Ikarra just beat me to it :)

I need my account tweaked to use CeB as well. I'm guessing that older accounts that have been inactive for some time are the ones with the issue?

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Eldest, Order of the White Lotus

#15 Añadido por Sywindt(Yubo) 1 década hace Reportar | Citar [en]

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Gorran

I need my account tweaked to use CeB as well. I'm guessing that older accounts that have been inactive for some time are the ones with the issue?

Your account should be able to access CeB now.

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Sywindt | Game Master | EN, NL, de, fr