Client stucks at loading screen - Technical Support

#1 Añadido por Bisugott 5 años hace [en]

Whenever I start a new client, it begins loading and doesn't get past the new loading screen after character selection. Eventually, after some relogs it suddenly loads.

Can something be done?
I have no idea what causes the issue but as someone who sometimes runs more than one client, I'm sure you'll understand this can be quite bothersome.

Please help :)

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Bisugott(Atys)

#2 Añadido por Moniq 5 años hace [en]

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Can you be more specific about your client platform and language? Do you have any error messages?

I have just successuly installed x64 linux version, except some warnings during download all went ok. On first start I got ~277 MB patch. After client restart all seems ok, I got into the game on first try.

Última edición por Moniq (5 años hace)

#3 Añadido por Bisugott 5 años hace [en]

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Language: German /Eng
System: Mac OS Catalina
Client Version: 3.6.0.8696

There is no error message, the client simply stalls with full loading screen bar and doesn't get me into game. After a few relogs it eventually does.

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Bisugott(Atys)

#4 Añadido por Moniq 5 años hace [en]

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Hm I have heard about some torubles with Mac client again, but I have no details, just that Ulukyn (has been) working on it.

It seems to be working ok under Windows 7 x86, got ~251 MB patch and after restart I got into the game.

Looks like Mac specific issue however the version is same as my linux and windows client I have just installed. I will add the issue under task #9950.

#5 Añadido por Ulukyn 5 años hace [en]

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Can you send me by mail at ulukyn@ryzom.com the file : client.log at same location than the screenshots and client.cfg ?

#6 Añadido por Heernis 5 años hace Multilingüe

Multilingüe | Deutsch | English

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I have had this problem very often under Linux. After several attempts it turned out to be a problem with memory addressing. If there is not enough free memory available, it gets stuck. I had to delete the cache in memory. Then it worked again.

Distributor ID: Ubuntu
Description: Ubuntu 16.04.6 LTS
Release: 16.04
Codename: xenial

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Spoiler: Hinweis/Hint/Remarque

#7 Añadido por Tryroamer 5 años hace [de]

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++ Heernis und Zwischenspeicher Entleerung... denn dasselbe kann manchmal beim Updaten des Systems passieren, wenngleich es normalerweise nicht passiert. ;)

#8 Añadido por Aleeskandaro 4 años hace [en]

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I'm still having this issue by the way, would love some official support as to how to fix it

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Bisugott(Atys)

#9 Añadido por Heernis 4 años hace [en]

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It is highly recommend to close all open and not saved files and programs before doing this:

Clear Ram Cache on Linux

Be sure that you are root.

sudo su

1. Clear PageCache only.

sudo sync; echo 1 > /proc/sys/vm/drop_caches

2. Clear dentries and inodes.

sync; echo 2 > /proc/sys/vm/drop_caches

3. Clear PageCache, dentries and inodes.

sync; echo 3 > /proc/sys/vm/drop_caches

Clear Ram Cache on Windows

Create a Shortcut and put this into it:

%windir%\system32\rundll32.exe advapi32.dll,ProcessIdleTasks

Clear Ram Cache on Mac

sudo purge

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Nicht klicken!

Spoiler: Hinweis/Hint/Remarque

#10 Añadido por Jadeyn 4 años hace [en]

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What you can try to do is to temporarily remove all files and folders from the game that are not needed to launch the game (copy and paste) - the game configuration itself - and launch the game to see if it works properly (to make sure it's not a corrupted file).

Best regards,

Última edición por Jadeyn (4 años hace)

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Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#11 Añadido por Kaetemi 4 años hace [en]

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This is fixed on Ryzom Core develop branch https://github.com/ryzom/ryzomcore/issues/622 (also merged with atys on feature/atys-develop)

Última edición por Tamarea (4 años hace) | Razón: Edit to activate the link.

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Kaetemi

#12 Añadido por Jadeyn 4 años hace Multilingüe

Multilingüe | English | Français | Deutsch | [Español]

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Buenas tardes,

Este error debería solucionarse en el próximo parche.

Sinceramente,

Editado 3 veces | Última edición por Jadeyn (4 años hace)

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Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team