News from the Support Group - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Añadido por Gaueko 9 años hace Reportar | Citar Multilingüe

12th of October 2015

1 Code of Conduct
Tamarea: There are more and more misconducts on the forum: rude language, or more often disrespectful towards others (other players, Ryzom teams, or a players community). If everyone does not agree, if there are ideas confrontations and opinions shared, that's normal. But if it leads to rude or disrespectful words, it's not normal anymore. That's why the Support team gets together to fight against any misconduct on the forum, so that everyone respects again the CoC. Any infringement to the CoC on the forum will be moderated, lead to a warning, and in case of repeat offence, to sanctions going from a temporary to a definitive ban on the forum. We are relying on everyone's manners for our forum to become again pleasant to read at any time. Thanks.

Zatalyz: It may be interesting to start a thread on the forum, on the behavious you're supporting and the ones you don't want to see. I know everyting is in the CoC, but lots of players just flip through all this, alas. A thread on the forum will also have the merit of allowing everyone to ask his questions in order to understand what is awaited from him.
Remigra: I like the scheme. with that players know the team cant be kidding anymore and they will take it seriously in future. Some users just think that nothing will ever happen, so we should show them we are going serious now, although some actions might be not that pretty.

Última edición por Gaueko (9 años hace)

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Gaueko
Communications Manager Assistant - Translation Team Manager, Lore Team Member - ES/EN

gaueko@ryzom.com

#2 Añadido por Gaueko 9 años hace Reportar | Citar Multilingüe

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26th of October 2015

1 Recruitment is opened!
We're looking especially for French-speaking and English-speaking volunteers. If you are interested, please read this post: http://app.ryzom.com/app_forum/index.php?page=topic/view/22047/2# 2

Editado 2 veces | Última edición por Gaueko (9 años hace)

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Gaueko
Communications Manager Assistant - Translation Team Manager, Lore Team Member - ES/EN

gaueko@ryzom.com

#3 Añadido por Gaueko 9 años hace Reportar | Citar Multilingüe

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9th of November 2015

1 Recruitment is opened!
Gaueko: I want to remember you all that the recruitment is open! If you are interested send a mail to: volunteer@ryzom.com adding you want to apply for Support Team.

More information here: http://app.ryzom.com/app_forum/index.php?page=topic/view/22047/2# 2

Editado 2 veces | Última edición por Gaueko (9 años hace)

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Gaueko
Communications Manager Assistant - Translation Team Manager, Lore Team Member - ES/EN

gaueko@ryzom.com

#4 Añadido por Gaueko 9 años hace Reportar | Citar Multilingüe

Multilingüe | English | Français

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30th of November 2015

1 Recruitment is opened!
We're looking especially for French-speaking and English-speaking volunteers.

If you are interested, please read this post: http://app.ryzom.com/app_forum/index.php?page=topic/view/22047/2# 2

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Gaueko
Communications Manager Assistant - Translation Team Manager, Lore Team Member - ES/EN

gaueko@ryzom.com

#5 Añadido por Gaueko 9 años hace Reportar | Citar Multilingüe

Multilingüe | Français | English

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11h of january 2016

1 Recruitment
We've welcome 4 new French CSR in December. Welcome to Amosys, Kanynda, Pipoka and Tykus!
Recruitment of German and French CSR is closed for now. English speaking CSR are still required.
If you're interested, please read this thread: http://app.ryzom.com/app_forum/index.php?page=topic/view/22047/2# 2

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Gaueko
Communications Manager Assistant - Translation Team Manager, Lore Team Member - ES/EN

gaueko@ryzom.com

#6 Añadido por Gaueko 9 años hace Reportar | Citar Multilingüe

Multilingüe | English | Français

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01st of february 2016

The team is running well, the arrival of new people has allowed to refloat the ranks of the French CSR. EN recruitment is still open, but other ones are closed for now since there are enough DE and FR CSR.

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Gaueko
Communications Manager Assistant - Translation Team Manager, Lore Team Member - ES/EN

gaueko@ryzom.com

#7 Añadido por Tamarea 9 años hace Reportar | Citar Multilingüe

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15th of february 2016

Pipoka, last french speaking recruit in the Support team, just appeared on Atys fore the gamers! Congratulations!

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#8 Añadido por Gaueko 9 años hace Reportar | Citar Multilingüe

Multilingüe | Français | English

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9th of may 2016

- Huge days and very short nights for the small team of CSR volunteers, who had to be present on all fronts 24/24 (to welcome players in game and answer their many questions, to answer tickets, to answer on the Steam forum and the WebIG forum) (CSR = Customer Services Representative = member of Support Team)
- Continuing requests for character restorations!
- Several applications received to join the Support team
- Comeback of a former CSR EN (Sergan)

Última edición por Gaueko (9 años hace)

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Gaueko
Communications Manager Assistant - Translation Team Manager, Lore Team Member - ES/EN

gaueko@ryzom.com

#9 Añadido por Gaueko 9 años hace Reportar | Citar Multilingüe

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6th of June 2016

1.1 Recruitment:
The Support Team grows with the return of Iribulin (FR) and the arrival of Xyssen (FR) and Shyilia (EN).

Those interested on joining, don´t hesitate to send a mail to: volunteer@ryzom.com

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Gaueko
Communications Manager Assistant - Translation Team Manager, Lore Team Member - ES/EN

gaueko@ryzom.com

#10 Añadido por Tamarea 8 años hace Reportar | Citar Multilingüe

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27th of june 2016

Recruitment
The Support Team is growing with the arrival of Seratlan (FR).

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com