TECHNICAL SUPPORT / WEB APPs BUGS

As I started client today, it prompted me to patch for all the new goodies that have been announced recently.

However, after I finished patching it, it now crashes on startup, before I can see the loginwindow, or even the Ryzom window at all. I'm on windows 7, if it matters.

Crash window says:

A failed assertion occurs
ProcName: client_ryzom_rd.exe
Date: 2012/11/27 21:03:37
File: Z:\home\nevrax\code\nel\src\3d\driver\direct3d\driver_direct3d_sh ader.cpp
Line: 402
FuncName: NL3D::setFX
Reason: "drv->activeShader (&s)"

No log

Any ideas? Anyone else getting same?

Edit: Found it now, got on CEB and read topic... For those that are to lazy, update directX. linky: http://goo.gl/7K9cY

I also run Win 7 (64-bit) - compatibility mode or not, game crashes at exactly the same point, with same error.
Tried the directX install suggested by gasket - failure to install (think I'm at or past 9.0c version). Have re-installed program 3 times, to see if changing start configuration would help. Nope. Always same error.

Exact error reported by machine:

A failed assertion occurs
ProcName: client_ryzom_rd.exe
Date: 2012/11/27 11:27:25
File: Z:\home\nevrax\code\nel\src\3d\driver\direct3d\driver_direct3d_sh ader.cpp
Line: 402
FuncName: NL3D::setFX
Reason: "drv->activeShader (&s)"

or, from the error message machine wanted to send to Microsoft:

Problem signature:
Problem Event Name: APPCRASH
Application Name: client_ryzom_rd.exe
Application Version: 0.0.0.0
Application Timestamp: 50b47590
Fault Module Name: nel_drv_direct3d_win_r.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 50a10019
Exception Code: 80000003
Exception Offset: 0001ee03
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

That is about all I have -- solutions?

Question: Just what is "CEB"? Tried to search on the term, after 2 pages at 40 entries per page, found nothing at all that was remotely related to this thread.

(Not all that interested in the Ceylon Electricity Board, or European Baseball)

Still doing what is was doing - crash on start.

Anyone clueful?

http://chat.ryzom.com/ceb_ryzom_setup.exe

CEB is a live chat support tool, like an IRC client, lets you chat with the CSR's out of game. Or when the server is down or when you have problems with your client.

Search "ryzom CEB" for mor info

Hi, i'm ig now, can't past the link, but see forums at:
Official News (arispotle)
Ryzom News - November 2012
There i read about updating DirectX or activate OpenGL inside Ryzom Config
I activated OpenGL, it worked partially: no error message, can log in, but black haircolour, black parts of armor.

Solution found (don't ask me why this works)

I downloaded and installed "directx_Jun2010_redist.exe".
Then I ran "dwwebsetup.exe" (available at site given by 1st poster), it failed.
Then I ran "dwwebsetup.exe" a second time, it succeeded ! (This sequence was the same on another identical machine)

Program then started, patched, and worked.

Thanks folks

(tried OpenGL, no good, maybe better on Linux?)

Patching has locked me out of game.

A failed assertion occurs
ProcName: client_ryzom_rd.exe
Date: 2012/11/28 20:00:25
File: Z:\home\nevrax\code\nel\src\3d\driver\direct3d\driver_direct3d_sh ader.cpp
Line: 402
FuncName: NL3D::setFX
Reason: "drv->activeShader (&s)"
-------------------------------

No log
-------------------------------

Sorted via - http://goo.gl/7K9cY

simply change from directx to opengl in the configuration. this should help.

Fully solved after:
Updating DirectX: http://goo.gl/7K9cY
And changed back from OpenGL to "Auto"
Strange but yes, had to change back to "Auto" to get rid of the black textures, lol ☺

I suppose you have AMD/ATI gfx...
for those auto is the same as DirectX
The color changes are caused by the use of some OpenGL options that are nvidia specific and not available in the AMD/ATI drivers (might be available on newer cards though)

In short: if you have a nvidia gfx card both solutions are viable, if you have a AMD/ATI gfx card only the DirectX update is a viable solution