I think you may have misinterpreted my "distasteful " comment
At no time has this ever been a problem as these sorts of issues are typically allocated to a more senior CSR and delt with in the appropriate manner.
What I am suggesting is that volunteering to be a CSR and waving a big shiny stick around is perhaps not as glamorous as what maybe perceived at first and the retention rate of CSR's is very low as a result.
The base guidelines we work from are found here :
http://app.ryzom.com/app_forum/index.php?page=post/view/21705
These guidelines have been around for a very long time, for those of you who have not had a read please take the time to do so.
With any dispute always try to raise a dialogue and/or discussion with the player to find out if whatever happened was an accident or on purpose etc. If there is no response from these tells then this could be interpreted as an admission of premeditation .. whatever the case screen shots of these discussions are a manditory requirement when you raise a support issue, screens showing a series of events are all to easy to be misinterpreted, whereas a screen shot of a chat screen where the response is " suck it up dude" or similar is pretty self explanatory.
At no time has this ever been a problem as these sorts of issues are typically allocated to a more senior CSR and delt with in the appropriate manner.
What I am suggesting is that volunteering to be a CSR and waving a big shiny stick around is perhaps not as glamorous as what maybe perceived at first and the retention rate of CSR's is very low as a result.
The base guidelines we work from are found here :
http://app.ryzom.com/app_forum/index.php?page=post/view/21705
These guidelines have been around for a very long time, for those of you who have not had a read please take the time to do so.
With any dispute always try to raise a dialogue and/or discussion with the player to find out if whatever happened was an accident or on purpose etc. If there is no response from these tells then this could be interpreted as an admission of premeditation .. whatever the case screen shots of these discussions are a manditory requirement when you raise a support issue, screens showing a series of events are all to easy to be misinterpreted, whereas a screen shot of a chat screen where the response is " suck it up dude" or similar is pretty self explanatory.
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MokoiSenior Game Master