TECHNICAL SUPPORT / WEB APPs BUGS

Here is my tracert and ping info and I get PWs as well....and sometimes very frequent.
Tracing route to shard.ryzom.com [178.33.61.58]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 4 ms 3 ms 2 ms 10.255.252.1
3 3 ms 3 ms 3 ms te-0-1-0-0-82.cr01.
82.194]
4 4 ms 3 ms 3 ms xe-0-0-0-new.gw01.h
.99]
5 * * * Request timed out.
6 92 ms 91 ms 91 ms rbx-g2-a9.fr.eu [91
7 91 ms 91 ms 91 ms rbx-s3-6k.fr.eu [21
8 93 ms 91 ms 91 ms shard.ryzom.com [17

Trace complete.

C:\Users\Stephen>ping 178.33.61.58

Pinging 178.33.61.58 with 32 bytes of data:
Reply from 178.33.61.58: bytes=32 time=91ms TTL=47
Reply from 178.33.61.58: bytes=32 time=91ms TTL=47
Reply from 178.33.61.58: bytes=32 time=91ms TTL=47
Reply from 178.33.61.58: bytes=32 time=93ms TTL=47

Ping statistics for 178.33.61.58:
Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
Minimum