Stuck on loading screen at last section of ring - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Added by Digitalronin 1 decade ago Report | Quote [en]

When I choose my character, the game loads right up to the last section of the loading ring and then just hangs. I've re-installed, opened all my ports, did a sys-restore, and cannot figure out for the life of me what happened. It was working fine earlier today and nothing changed, it just stopped loading.

#2 Added by Bitttymacod 1 decade ago Report | Quote [en]

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Is it possible that one of the keys_name.xml or onterface_name.icfg has gotten munged?

It is also (unlikely but) possible that the reinstall did not "take". I hope you get a CSR answer soon.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#3 Added by Digitalronin 1 decade ago Report | Quote [en]

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Well I have no idea how I could tell if those got screwed up, but in my client.log I see some errors and missing file messages and then it just repeats

2013/10/08 21:54:02 WRN 428 client_ryzom_rd.exe network_connection.cpp 2295 CNetworkConnection::stateProbe : CNET[024E88F8]: received normal in state Probe

For hundreds of lines

#4 Added by Bitttymacod 1 decade ago Report | Quote [en]

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It looks to me as if it might be looking for a wrong server or something.

Don't know why that would have changed between morning and evening, but I would double-check the lines in the file client.cfg in the main directory:

RootConfigFilename = "client_default.cfg";
StartupHost = "su1.ryzom.com:40916";
StartupPage = "/login/r2_login.php";
InstallStatsUrl = "http://su1.ryzom.com:50000/stats/stats.php";
PatchServer = "http://dl.ryzom.com/patch_live";
InstallWebPage = "http://dl.ryzom.com/installer/";

These are from my client.cfg, which is working.

If those are the same, then I think you should probably write to support@ryzom.com and attach a copy of your client.log.

I'm just going on things that have worked for me, not true diagnostic knowledge.

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#5 Added by Jarnys 1 decade ago Report | Quote [en]

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You could start with telling us on what system you're playing Linux/Mac/Windows

There was an error on Macs with the micro vegetation (dunno if it's been fixed or not)
you can enable//disable it in the client.cfg as well

Regarding the config options mentioned by bitty:

IF any of the lines except
RootConfigFilename = "client_default.cfg";
is missing from the file look them up in the client_default.cfg - if it's wrong there add the fixed line to the client.cfg

anything not found in the client.cfg will be taken from the client_default.cfg
the client_default.cfg might be changed during updates so never change anything in there.

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#6 Added by Arfur 1 decade ago Report | Quote [en]

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Jarnys (atys)

There was an error on Macs with the micro vegetation (dunno if it's been fixed or not)

It has been fixed. I used to get that (hanging on the last segment of the loading ring) all the time. Now I always play with Micro vegetation on.

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It's bad luck to be superstitious . . .

Palta e decata, nan nec ilne matala.

When one goes on a journey it is not the scenery that changes, but the traveller

#7 Added by Digitalronin 1 decade ago Report | Quote [en]

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Checked my Client.Cfg, and Client_Default.Cfg, everything looks good. I'm on Win7 Ultimate, and was able to log in just fine again last night although today I am getting stuck again. I think it might just be totally random.

#8 Added by Bitttymacod 1 decade ago Report | Quote [en]

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It sounds as if it might be an internet problem. I think it's time for the email to support with the client.log file attached. If nothing else they might be able to tell you.

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#9 Added by Digitalronin 1 decade ago Report | Quote [en]

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Well I emailed support about a day and a half ago, here's hoping I can get this resolved.