The Merger Notes
Overview of options
With the merge, you have several options available to you. Below all options are explained..
If you have a paid, currently subscirbed, account, you have the choice between:
Doing nothing: In this case, all your characters on your account will keep their levels and each will start with a Basic Pack.
Register one of your characters to the "List of the Reckless": the levels of this character will all be reset and it will start with a Premium Package (other characters of the account keep their levels and get a Basic Pack). You can register only one character per paid account. You have until the close of servers to register. Your account must have an active paid subscription at the time of registration.
If you're a paying member with a premium pack, that means you signed up for the list of the reckless, which means you chose to have your skills reset, which can also include titles, and that is how you got all that money and gear. It's nothing that went wrong on their end, I'm sorry to say.
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