Mutual Mac

#22 Added by Placio 1 decade ago  

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i had same problem until i disabled sound, that should fix tp crashes

#23 Added by Tuxi 9 years ago  

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Hello all,

I'm having a crashing problem using a new MacBook Air. I am able to sign in and reach the character selection page, but when I press play it looks like it's going to work, then it falters and crashes all the way to the computer login screen.

When I log back in, it reopens the game at the login screen. I put in my password and try to log in again, and it says the account is online and I have to try again later. I wait 30 seconds, try again, and it crashes to the computer's login (not the game login) again.

If I keep doing this over and over again I usually get into the game on about the 4th or 5th try.

I don't see any kind of error messages or anything like that, other than when I try to login and it says I'm already online.

Does anyone have any suggestions?

Thanks
Tuxi

#24 Added by Aleeskandaro 9 years ago  

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I started having a similar issue as yours when I upgraded to Yosemite OS.
Basically, game will crash a few seconds after login and eventually crash computer to its login screen, it only says 'we have encountered a graphic poroblem' and an option to report it to Apple but no crash log or anything. This happens particularly when using an external monitor via hdmi, and usually only once or twice per client (I run one for myself and one for alt)

Someone I talked to last night suggested to deactivate full screen mode as a possible fix but I have not tested this yet.

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Bisugott(Atys)

#25 Added by Naema 3 years ago  

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My Mac will not load the new patch, it just says "Patch Failed!" and I cannot log in. It fails at 18/27 of the patch. Can someone please explain here what I should do? (12/20/2020) I am using a fairly new MacBook Pro, and MacOS 11.1 (Big Sur).

Edited 3 times | Last edited by Naema (3 years ago)

#26 Added by Jadeyn 3 years ago  

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Hello,

You must completely uninstall the game and reinstall it. Don't forget to download the installer on the official website : https://ryzom.com .

Best regards,

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Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#27 Added by Naema 3 years ago  

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Seriously?? OMG! a patch screws up the whole game for a player, or players? come on! I will do it, but think about the image you are putting out there!

#28 Added by Karu 3 years ago  

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Naema

Seriously?? OMG! a patch screws up the whole game for a player, or players? come on! I will do it, but think about the image you are putting out there!

You need to backup gamedev.bnp from 'data' to 'user' folder (just copy).
Then just keep running client and patch until there is no more to patch (client is able to patch 1 file at a time).
After it finishes, delete gamedev.bnp from 'user' folder.

Where those folders are under mac, I do not know.

You could also reinstall, whichever is easier to you.

This patching bug should be fixed on newer releases.

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Hello!

#29 Added by Moniq 3 years ago  

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By default I think it has files at ~/Library/Application Support/Ryzom/ on macOS where "~" (tilde) represents path to your system user home directory.

Last edited by Moniq (3 years ago)

#30 Added by Naema 3 years ago  

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I can't seem to find a "gamedev.bnp" file, nor a 'data' folder.

I finally found the pathway to Ryzom though, you have to go to the top of Finder and go to the "Go" tab, then type the pathway in as Moniq wrote above. (If you just type in that pathway in the search window in Finder, it does not work!)

So, I am still stuck out of the game. :(

Last edited by Naema (3 years ago)

#31 Added by Naema 3 years ago  

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So.. I deleted the whole game and tried to reinstall and launched it and again it crashed, but this time it got past 18/27 but it crashed at 19/30. Please someone fix it! Or else I guess I cannot play this game any more :(

#32 Added by Naema 3 years ago  

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OMG, ok, so finally after trying again 4 more times, the patch finally finished and I am online. However, everything is messed up, I need to reset all my settings. Will inform you of other problems.