Can't log in (again) after patch 834 - Mutual Mac

#1 Added by Sitkka 2 years ago [en]

I've tried deleting everything in the unpack folder and get the same results. The game starts to launch, music plays and it crashes.

Process: Ryzom [6773]
Path: /Users/USER/Library/Application Support/Ryzom/*/Ryzom.app/Contents/MacOS/Ryzom
Identifier: com.winchgate.Ryzom
Version: 3.6.0 (3.6.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Ryzom [6773]
User ID: 501

Date/Time: 2020-09-21 22:39:57.326 -0500
OS Version: Mac OS X 10.13.6 (17G14019)
Report Version: 12
Anonymous UUID: B05CDF08-F230-BEB9-7093-02EBEA13F01B

Sleep/Wake UUID: EF555B3B-0C4B-482E-B634-BED7CF3C8D4A

Time Awake Since Boot: 88000 seconds
Time Since Wake: 940 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Dyld Error Message:
Symbol not found: ____chkstk_darwin
Referenced from: /Users/USER/Library/Application Support/Ryzom/*/Ryzom.app/Contents/MacOS/Ryzom
Expected in: /usr/lib/libSystem.B.dylib

#2 Added by Jadeyn 2 years ago Multilingual

Multilingual | [English] | Français

Hello,

It seems that there are again problems on our side for Mac computers to run on this patch. The developers are working on it, I will let you know as soon as the problem is solved.
Sorry for the inconvenience.

Best regards.

---

Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#3 Added by Jadeyn 2 years ago Multilingual

Multilingual | [English] | Français

Hello again,

The problem may be solved but not for all versions of Mac OS. For those who don't have this problem solved, can you please tell me your Mac OS version?

Best regards.

---

Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#4 Added by Jazzy 2 years ago [fr]

Bonjour,
ca ne fonctionne pas pour moi, voici les logs du crash avec ma version de mac OS.
merci d'avance aux DEVs!!!!

Jazz'

rocess: Ryzom [4257]
Path: /Users/USER/Library/Application Support/Ryzom/*/Ryzom.app/Contents/MacOS/Ryzom
Identifier: com.winchgate.Ryzom
Version: 3.6.0 (3.6.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Ryzom [4257]
User ID: 501

Date/Time: 2020-09-22 20:04:34.589 +0200
OS Version: Mac OS X 10.13.6 (17G14019)
Report Version: 12
Anonymous UUID: 3D15618D-F444-7122-AC8F-E97613D704DF

Sleep/Wake UUID: A2915333-4861-4392-8DA7-47BE9A82A284

Time Awake Since Boot: 130000 seconds
Time Since Wake: 140 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Dyld Error Message:
Symbol not found: ____chkstk_darwin
Referenced from: /Users/USER/Library/Application Support/Ryzom/*/Ryzom.app/Contents/MacOS/Ryzom
Expected in: /usr/lib/libSystem.B.dylib

---

Jazzy Mac'Plantey
Chef de Bai Nhori Drakani
Commandant de Bai Trykali
Citoyen célèbre

#5 Added by Sitkka 2 years ago [en]

Still not working. OS 10.13.6

#6 Added by Sof 2 years ago [fr]

Ne demarre toujours pas, crash avant l'écran de sélection de toon... macos 10.12.6

#7 Added by Jazzy 2 years ago [fr]

j'ai desinstallé le jeu, en le réinstallant, j'ai un échec de mise à jour...
je n'arrive plus a patcher le jeu... le patch s'arrête à 10/17 puis "patch failed"
j'ai tenté 2x le patch puis maintenant le jeu plante au lancement du launcher.
en haut de la fenêtre de lancement s'affiche <NotExist:SagaOfRyzom>
au lieu de "Ryzom"
je suis en DEV 3.6.0.9090

Edited 2 times | Last edited by Jazzy (2 years ago)

---

Jazzy Mac'Plantey
Chef de Bai Nhori Drakani
Commandant de Bai Trykali
Citoyen célèbre

#8 Added by Jadeyn 2 years ago Multilingual

Multilingual | [English] | Français

Hello,

The problem could be solved for all versions of Mac from now on. On the condition that you may have to reinstall the game. Don't forget to keep the save folder. Please keep us informed.

We look forward to hearing from you.

---

Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#9 Added by Sof 2 years ago [fr]

Bonjour

Pour moi, ça foncinne à merveille. Je n'ai pas eu besoin de réinstaller le jeu. J'ai seulement effacé le dossier "unpack" et ça a repatché. merci beaucoup :)

#10 Added by Jazzy 2 years ago [fr]

c'est bon pour moi également, j'ai desinstallé et réinstallé le jeu!
le patch me paraissait bien plus léger que celui qui nous faisait planter...
mais ça m'est égal! je peux me connecter ;p

Merci aux dev et à toute l'équipe!

---

Jazzy Mac'Plantey
Chef de Bai Nhori Drakani
Commandant de Bai Trykali
Citoyen célèbre

#11 Added by Sitkka 2 years ago [en]

Yes! I'm online again, ty!

#12 Added by Naema 2 years ago [en]

I am still having problems, i have Mac OS 10.15.7
It says after patch, "Patch Failed!" Help!