Can't log in, crash on launch after patch 9/16 - Mutual Mac

#1 Added by Sitkka 7 months ago [en]

Hello, after the recent patch on 9/16 I am unable to log in. the client crashes at launch after entering my password. I reinstalled the game, but still can't log in.

Process: Ryzom [2615]
Path: /Users/USER/Library/Application Support/Ryzom/*/Ryzom.app/Contents/MacOS/Ryzom
Identifier: com.winchgate.Ryzom
Version: 3.6.0 (3.6.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Ryzom [2615]
User ID: 501

Date/Time: 2020-09-17 03:40:02.466 -0500
OS Version: Mac OS X 10.13.6 (17G14019)
Report Version: 12
Anonymous UUID: B05CDF08-F230-BEB9-7093-02EBEA13F01B

Sleep/Wake UUID: 13CC5F2D-668E-467D-A5D6-5A2BD65B8F96

Time Awake Since Boot: 15000 seconds
Time Since Wake: 2700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Dyld Error Message:
Symbol not found: ____chkstk_darwin
Referenced from: /Users/USER/Library/Application Support/Ryzom/*/Ryzom.app/Contents/MacOS/Ryzom
Expected in: /usr/lib/libSystem.B.dylib

I have no idea what any of that^ means

Last edited by Sitkka (7 months ago)

#2 Added by Jazzy 7 months ago [fr]

c'est pareil pour moi...
avec le meme log !

Last edited by Jazzy (7 months ago)

---

Jazzy Mac'Plantey , Nhor Drakan
Officier Supérieur de la guilde Bai Nhori Drakani
Commandant de l'Unité Fédérale Armée
Citoyen célèbre Tryker
Gardien et défenseur de la fédération

#3 Added by Jadeyn 7 months ago Multilingual

Multilingual | [English] | Français

Hello,

It turns out it's general among many Mac users, developers are working on it. We will inform you as soon as the problem is solved. We apologize for the inconvenience.

Best regards.

---

Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#4 Added by Jadeyn 7 months ago Multilingual

Multilingual | [English] | Français

Hello again,

Can someone please check if the problem is solved ?

Best regards.

---

Jadeyn | Senior Game Master | Polyglot/Multilingual
Ryzom Support Team

#5 Added by Jazzy 7 months ago [fr]

Je viens de relancer le launcher!
Ca m'a relancé le patch et cette fois ci ca ne plante plus!
je pense que c'est résolu!!!
merci beaucoup!

---

Jazzy Mac'Plantey , Nhor Drakan
Officier Supérieur de la guilde Bai Nhori Drakani
Commandant de l'Unité Fédérale Armée
Citoyen célèbre Tryker
Gardien et défenseur de la fédération

#6 Added by Sitkka 7 months ago [en]

It was working until the patch today. now it's broken again

#7 Added by Jazzy 7 months ago [fr]

pareil pour moi,
de nouveau un crash au démarrage suite au dernier patch...

j'ai desinstallé le jeu et réinstallé.
j'ai relancé le patch... je crash encore au démarrage
:'(

Last edited by Jazzy (7 months ago)

---

Jazzy Mac'Plantey , Nhor Drakan
Officier Supérieur de la guilde Bai Nhori Drakani
Commandant de l'Unité Fédérale Armée
Citoyen célèbre Tryker
Gardien et défenseur de la fédération

#8 Added by Naema 6 months ago [en]

Same problem here. I will try to restart computer, and relog. If that doesn't work, maybe restart installer again. If not, then can I just delete the whole game and start over, while keeping my Toon?

Last edited by Naema (6 months ago)