Bug lors de la connexion - Technical Support

#1 Added by Aermu 4 years ago Multilingual

Bonjour, j'ai depuis quelques jour envie de jour à Ryzom. J'ai installé le jeu, crée un compte, un personnage. Cependant lorsque je lance mon personnage, après quelque seconde de chargement, le jeu cesse de fonctionner.

Configuration du pc :
Windows 10 pro N 64 bit
4 Go de ram
Intel(R) Celeron(R) CPU N3450 @ 1.10Gz 1.10Gz

Mon fournisseur Internet : Orange

#2 Added by Moniq 4 years ago [en]

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Do you have any additional details? Did you get any error message? You can look into your client.log file for errors, it is located somewhere in C:\Users\{username}\AppData\Roaming\Ryzom\0\ alias %AppData%\Roaming\Ryzom\0\

Some players before solved troubles with running the client when they have changed a driver in client configuration. I don't remember if for sound or gfx and I am not sure if it will help in your case.

If you are using Ryzom Installer, start it, click Configure button at right bottom corner and try to change Display and/or Sound driver. Maybe it will help... anyone more experienced in Windows client troubles?

(image from another thread)

#3 Added by Deed 4 years ago [fr]

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Bonjour, tu as un fichier Nel_****.log ?

Ou dans client.log vers la fin une ERROR ?