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TECHNICAL SUPPORT / WEB APPs BUGS


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#1 Report | Quote[fr] 

Bonjour l'équipe de Ryzom

Lorsque je lance le client je rentre mon mot de passe puis lors du chargement vers le choix des personnages j'ai un message d'erreur :

"A failed assertion accurs
ProcName:ryzom_client_r.exe

Date:2019/03/16 21:25:41

File: Z:/home/nevrax/YUBO_SHARD/ryzomcore/code/nel/include\nel/misc/sin gleton.h
Line: 155
FuncName: NLMISC::CManualSingleton<class NLSOUND::CListenerFMod>::getInstance
Reason: "_instance() != NULL"
-------------------------------

No log
------------------------------- "

Comment je fais ?

merci Darkiwolfie(Atys)

#2 Report | Quote[fr] 

Désactive le son depuis le ryzom installer.

#3 Report | Quote[fr] 

merci d'avoir répondu rapidement c rare aujourd'hui
cela fonctionne je vous remercie ^^

#4 Report | Quote[fr] 

euh juste le jeu viens de crash après qlq minutes en affichant une ligne de code assez longue…
je dois faire quoi ?

#5 Report | Quote[fr] 

Donne nous ton fichier client.log pour en savoir plus ( de preference un fichier clean, CaD- efface le, lance le jeu, crash et t'aura un bon fichier log )

#6 Report | Quote[fr] 

A failed assertion occurs
ProcName: ryzom_client_r.exe
Date: 2019/03/16 22:15:18
File: Z:\home\nevrax\YUBO_SHARD\ryzomcore\code\nel\src\3d\water_model.c pp
Line: 1666
FuncName: NL3D::CWaterModel::traverseRender
Reason: "vb.getNumVertices() > 0"
-------------------------------

Log with no filter:
-------------------------------
2019/03/16 22:15:07 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:07 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:07 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:08 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:08 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:08 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:08 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:09 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:09 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:09 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=115) at level 1 (channel 0)
2019/03/16 22:15:09 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:10 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:10 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:10 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:10 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:11 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:11 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:11 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 3)
2019/03/16 22:15:11 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:12 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 1)
2019/03/16 22:15:12 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:12 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:13 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:13 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:13 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:13 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=83) at level 1 (channel 1)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 1)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 1)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=83) at level 1 (channel 1)
2019/03/16 22:15:14 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=115) at level 1 (channel 1)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=243) at level 1 (channel 0)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:15 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:16 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:16 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:16 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:17 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:17 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:17 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:17 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:18 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=179) at level 1 (channel 0)
2019/03/16 22:15:18 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 0)
2019/03/16 22:15:18 ryzom_client_r.exe INF 1f74 impulse_decoder.cpp 82 : CLIMPD: received new impulsion 1 (len=131) at level 2 (channel 2)
2019/03/16 22:15:18 ryzom_client_r.exe AST 1f74 water_model.cpp 1666 : "vb.getNumVertices() > 0"
-------------------------------
User Crash Callback:
-------------------------------
UserId: 815957
HomeId: 101
ShardId: 101
On a Mainland Shard
Application: ryzom_live
Player Name: 'Darkiwolfie'
UserPosition: 8829.00 -2483.91 -78.88
ViewPosition: 8829.00 -2483.91 -78.88
Time in game: 0h 5min 3sec
LocalTime: 2019/03/16 22:15:18
ServerTick: 2155177675
ConnectState: Connected
LocalAddress: :50734 (192.168.1.25)
Language: Fran�ais
ClientVersion: FV 3.5.0.9367 (2019-01-31 14:16:25)
PatchVersion: 728
Client is online
NumServerHOP: 0
NumFarTP: 0
NumReselectPerso: 0
Connection Events:
Memory: 1337 KiB/5146 MiB
Process Virtual Memory: 1338 KiB
OS: Microsoft Windows 10 Home 64-bit (Build 17134) (10.0 17134)
Processor: Intel(R) Celeron(R) CPU G550 @ 2.60GHz / Intel64 Family 6 Model 42 Stepping 7 / GenuineIntel / 2600MHz / 2 Processors found
CPUID: bfebfbff
HT: NO
CpuMask: 3
NeL3D: OpenGL / ATI Technologies Inc. / ATI Radeon HD 3600 Series / 3.3.11672 Compatibility Profile Context
3DCard: ATI Radeon HD 3600 Series, version 8.14.1.6264
Sound mixer:
Playing sources: 24
Playing simple sources: 8 / 21
Available tracks: 24
Used tracks: 8
Muted sources: 0
Sources waiting for play: 0
HighestPri: 0 / 2
HighPri: 0 / 4
MidPri: 8 / 6
LowPri: 0 / 8
FreeTracks: 24 / 32
Average update time: 0.000001 msec
Average create time: 0.000000 msec
Estimated CPU: 0.000037%%
Sound driver:
FMod Driver
3d hw buffers: 32
2d hw buffers: 32
-------------------------------

#7 Report | Quote[fr] 

Bonjour,
Je viens d'installer Ryzom un un nouveau PC tout neuf et j'ai exactement le même souci que DarkiWolfe :(

J'ai tout esssayé dans le configurateur, en vain :(


Merci pour votre aide

#8 Report | Quote[fr] 

Il est possible de choisir entre OpenGL et Direct3D dans les options de configuration du client.

Est-ce que les deux donne le même résultat ?

PS : N'hésitez pas à mettre les logs sur https://privatebin.net/ et a donner le lien sur le forum pour qu'ils puissent être étudiés.

Edited 3 times | Last edited by Ekoh (2 months ago)

---

#9 Report | Quote[fr] 

Hello,

J'ai trouvé uen solution qui a fonctionné pour moi ( à voir si cela marche pour les autres )

Dans le configurateur, dans "affichage", j'ai activé "OpenGL" et dans "son", j'ai activé le pilote "DirectSound"

A noter que les 2 actions ont été obligatoires ( l'une sans l'autre ne donnait rien)



Asharan
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