English French German Spanish Russian
HTTP 500 Error when trying to recover password - TECHNICAL SUPPORT / WEB APPs BUGS - Ryzom Community ForumHomeGuest



#1 Quote[en] 

The password I have written down isn't correct and I cannot recover it through the website. This is the error I get. It occurs on multiple browsers.

No automated response from support@ryzom.com and nothing in the #ryzom channel in over 24 hours either, there is no activity in it. Tried in the #ryzomsupport channel as well, but so far nothing either. Most of the users seem idle.

Here is a screenshot of the error. https://lut.im/oVKkHKPa0S/GLIPmlZ9Oq0G7E3q.png

I will sign up for a new account if I must and purge the old ones when I get access to them again, but I would rather not. I would like to subscribe to Ryzom and support the project, but this is not encouraging. The HTTP 500 error has persisted for several days, so far.

#2 Report | Quote[en] 

Hello Jazzencat, 

I appologise for the late respons. Do you still encounter this problem or has it been solved? You can send an email to support@ryzom.com if you need further assitance.


Senior Game Master
Ryzom Support Team

Last visit Mon May 20 11:41:08 2019 UTC

powered by ryzom-api