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#1 [en] 

hi,
I sub yesterday, when I looked it saids recurring sub, thur steam. but I can't find a place to cancel this recurring sub. what do I do?

thanks

#2 [en] 

Go here:

https://secure.ryzom.com/payment_profile/account.php

Login with your username+password. Change subscription to something like Paypal (which is non-recurring).

(This used to work before Steam .. I'm not sure if it works for accounts linked to Steam)

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#3 [en] 

The payments through Steam or the PayPal option for Ryzom regular billing system are not recurring subscriptions. There was an error in the text display and this is now fixed. The only automatic subsription (recurring) Ryzom offers is the WorldPay option via Ryzom regular billing system. 

Thank you for pointing this out to us.

Last edited by Tiximei (3 years ago)

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Tiximei
Senior Game Master
Ryzom Support Team

#4 [en] 

well can't log into billing account?
keeps saying invalid account?

#5 [en] 

My first question would be is your Caps Lock engaged by any chance? If the billing is through Steam, it's a Steam problem not a Ryzom problem.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#6 [en] 

no sir my caps lock wasn't on...

so how do i get into my account and keep my sub going or cancel it?
and if it's cancelled can i still play?

thanks

#7 [en] 

Write a ticket on the ingame system if you can get in or write an email to support@ryzom.com with all the information you have. They can check it and get your access back.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#8 [en] 

i emailed support and they got it so i can log into my billing account

thanks for all the help^^

#9 [en] 

My pleasure. Remember to thank the nice support people, too. They really work hard to help us.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#10 [en] 

k will tyvm
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