TECHNICAL SUPPORT / WEB APPs BUGS


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#1 Report | QuoteMultilingual 

Multilingual | Français | [English] | Deutsch | Español
Are we still able to download and use the game without using Steam?
Yes, using Steam is optional.

Are we still able to subscribe to the game without using Steam?
Yes, using Steam is optional.

Are we able to link our Ryzom account with Steam?
Yes, and it's automatic. Since you connect to your account using Steam, both your accounts are linked together. The Steam payment option becomes the only available option to (re)subscribe to Ryzom once the accounts are linked.

Is it possible to unlink our Steam account from our Ryzom account?
Yes, you just have to ask the Ryzom Support team, by ticket or email at support@ryzom.com. You will then be able to (re)subscribe to Ryzom using its official website (WorldPay or PayPal), but no more using Steam payment options, otherwise the accounts will become linked again.

Will there be any changes to the payment system because of this, like being able to pay through Steam?
A Steam linked account is only able to subscribe using Steam. It has no other option. To get your old payment option back, you need to ask for your Ryzom account and your Steam account to be unlinked, by writing the Ryzom Support team using ticket or email at support@ryzom.com.

Will the servers stop during opening of Steam access?
No, because Steam gives a client, the Ryzom game server will not be impacted.

Do non Steam users also get the new updates, that is various fixes and upgrades to the game client as announced in the press release?
Yes, but later. The Steam client has the latest version (3.0.0). Other clients still have the old 2.1.0 version, the updates (and then the 3.0.0 version) will be added later depending on the platform.

Edited 2 times | Last edited by Tamarea (8 years ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com

#2 Report | Quote[fr] 

Les utilisateurs hors de Steam auront-ils aussi les nouvelles mises à jour, c'est à dire les nombreuses corrections et améliorations du client de jeu annoncées dans la revue de presse ?
Oui mais plus tard. Le client Steam dispose de la toute dernière version (3.0.0). Les autres clients ont encore de la version 2.1.0, les correctifs (et donc la version 3.0.0) seront ajoutés plus tard en fonction de la plateforme.

Pour les plus pressés qui n'ont pas envie d'attendre la mise à jour et pas envie non plus d'utiliser Steam, les derniers clients (en statique) sont disponibles chez Kervala : http://ryzom.kervala.net/clients/. Il faut choisir "ryzom_client_static_[VOTRE OS]_3.0.0.7552.7z". Pour la version 3.0.0.7552, c'est le dernier disponible aujourd'hui mais s'il y a encore quelques correctifs, le dernier chiffre va changer, prenez le dernier dans la liste. Tant que c'est en 3.0 ça devrait bien marcher :)

Attention, sur certaines machines, le client statique peut passer moins bien que le client classique. Si vous rencontrez des gros bugs, je vous conseille de tester d'autres versions du client (en statique ou en repassant sur l'officiel, voir en compilant le votre...). De manière général, le client statique passe très bien, ceci dit, quelque soit les OS et les distributions.

Last edited by Laofa (8 years ago) | Reason: coquilles

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#3 Report | Quote[en] 

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Last edited by Ember (8 years ago)

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