What is going on with ryzom subscriptions? - TECHNICAL SUPPORT / WEB APPs BUGS

#1 Added by Suboxide 8 years ago Report | Quote [en]

I cancelled my account recently since we are moving with our guild to a game that to us looks more fun and has on first sight and nice friendly helpfull community (not like what ryzom has turned into wich is sadly enough to cry for) big plus is that there is stuff in that game to do ;)

But when I went to cancel my account it said last time payed 19 november others in my guild reported the same ranging from last time paid september-november what is going on here? I did not double check my bank account but what is going on here? Has ryzom turned into a f2p game or have you taken money in december and january without updating our subscription page?

Some transparentcy would be welcome on this since while it isn't much you are still getting our money or are you?

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#2 Added by Suboxide 8 years ago Report | Quote [en]

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to calirfy some in our guild just look at their account and said looks like i'm already unsubbed since i haven't paid since september it says is that so or not?

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#3 Added by Bitttymacod 8 years ago Report | Quote [en]

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Hmmm. I agree that this belongs here because transparency is good when it comes to money matters, but I hope you filed a ticket as well.

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Remembering Tyneetryk
Phaedreas Tears - 15 years old and first(*) of true neutral guilds in Atys.
(*) This statement is contested, but we are certainly the longest lasting.
<clowns | me & you | jokers>

#4 Added by Suboxide 8 years ago Report | Quote [en]

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No ticket filled since i'm gone but seems me and alot of ppl in my guild had this strange behavior in their account page while unsubbing and I expect csr's read the forums.

ps. try to find out when your sub runs out if there isn't a date when your sub renewed past months or even on what sub you are and so on

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#5 Added by Bitttymacod 8 years ago Report | Quote [en]

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All information is there, but it appears that the last expiration date was some months ago (according to the information). On the other hand I know that payment was processed recently, on schedule.

I suspect an error in the presentation of past activity.

I, at least, will file a ticket to find out what is going on.

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#6 Added by Mjollren 8 years ago Report | Quote [en]

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Hmm, I have heard of several people who have tried to subscribe during the Christmas holidays, whose money were withdrawn from their accounts but the payment status was not updated.

Here's my own status:

Also fishy, the Event ID for the past few months is the same..

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#7 Added by Placio 8 years ago Report | Quote [en]

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I would agree that it is not displaying all information correctly, at the top of my account page it says account unsubscribed, but then it shows January pmt has already been authorized :/

#8 Added by Mjollren 8 years ago Report | Quote [en]

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Same for me, it showed "authorized" but when I tried to log in, it said I'm not actually subscribed. So I had to go in and manually resubscribe.

I hope I don't get charged twice.

Last edited by Mjollren (8 years ago)

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#9 Added by Lacuna 8 years ago Report | Quote Multilingual

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I checked and I am also classed as unsubcribed but payments are being made. I am also not able to unsubscribe, either.

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#10 Added by Placio 8 years ago Report | Quote [en]

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Support has already re-instated my sub, but said that payment system is having problems, in my case apparently they forgot to bill for december.... so submit a ticket if you know your account is supposed to auto-renew

#11 Added by Kovabon 8 years ago Report | Quote [en]

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My situation is a bit weirder.

I deduct a payment from my bank, but Worlplsy (I think) "thinks" I have unsubscribed. This happened three time in the past. I notice that I am unsubscribed, even though my main character level is OVER 125, I still AM subscribed, somehow....

I would just like Worlplay to get their sh*t RIGHT!

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I need me a new tag line on my messages!

#12 Added by Binarabi 8 years ago Report | Quote [en]

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Lacuna

I checked and I am also classed as unsubcribed but payments are being made. I am also not able to unsubscribe, either.

I cannot unsubscribe either!

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Binarabi
This idea of "I'm offended". Well I've got news for you. I'm offended by a lot of things too. Where do I send my list? Life is offensive. You know what I mean? Just get in touch with your outer adult. (Bill Hicks)

#13 Added by Tiximei 8 years ago Report | Quote [en]

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On the 15th we had to refresh the billing system. Payments in WAIT mode might have been charged on this date. If you think you have been charged outside your susbcription, please send an email to support@ryzom.com. Useful information can be a screenshot of your bank statement (sensitive data should be edited out) or dates for charges.

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Tiximei
Senior Game Master
Ryzom Support Team

#14 Added by Gidget 8 years ago Report | Quote [en]

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[Deleted - problem solved]

Edited 3 times | Last edited by Gidget (8 years ago)

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Do not assume that you speak for all just because you are the loudest voice; there are many who disagree that simply have no desire to waste words on you.