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#1 Multilingual 

Multilingual | Français | [Deutsch] | English | Español
Das Supportteam

"Ich benötige Hilfe, an welche Adresse kann ich mich wenden?"

Wenn eure Fragen das Spielgeschehen betreffen, könnt ihr sie in der Spielergemeinschaft stellen. Dies kann im Umgebungs-/Region-/Universum Channel oder in einem Tell geschehen. Für alle anderen Fälle könnt ihr euch an das CSR-Team wenden, mit verschiedenen verfügbaren Mitteln (siehe unten).


"Was ist das CSR-Team?"

In zahlreichen Online Spielen wird der Support durch GameMaster (GM) gewährleistet oder durch Spielmeister (MJ). 
In Ryzom wird der Support vom  CSR-Team (mit verschiedenen Rängen innerhalb des Teams) gewährleistet.  
CSR ist die Abkürzung von Customer Support Representative (Vertreter des  Kundendienstes).


"Wie kontaktiere ich ein Mitglied des CSR-Teams?" 

Es gibt mehrere Möglichkeiten, jemand vom CSR-Team zu kontaktieren


1. Aus dem Spiel selbst: 

- mit dem Ticketsystem (Menü Hilfe, dann Kundendienst) 
- indem man auf das Icon "Support" auf der WebIG-Homepage (shift+W) klickt
- direkt: die Liste der CSRs wird im SYSINFO-Fenster angezeigt, nachdem ihr den Befehl "/who gm" eingetippt habt. Im Chatfenster ist es dann möglich, sie mit dem Befehl "/tell name" zu kontaktieren.

2. Durch Rocket Chat: https://chat.ryzom.com/channel/pub-general;

3. Durch Mail an support@ryzom.com;

4. Durch das technische Forum: http://app.ryzom.com/app_forum/?page=forum/view/1841.


"In welcher Sprache kann ich Support erwarten?" 

Französisch, Deutsch, Englisch, Spanisch und Russisch.


"Wer sind die aktiven Mitglieder des Supportteams?"

(am 27. 03. 2021 aktualisierte Liste)

Verantwortlicher: Tykus.

SGM
    Aileya (DE - EN)
    Boar (DE - EN)
    Emiro (DE - EN)
    Iribulin (FR - EN)
    Jadeyn (FR - EN - DE - ES - RU)
    Tykus (FR - EN)

GM
    Valhoell (DE - EN - ES - FR - RU)
    Wrox (DE - EN)

VG
    Heli (FR)
    Kamdot (EN)


"Wie wird man CSR?"

Wenn die Herausforderung, im Supportteam mitzuarbeiten, dich anspricht, lies bitte unter diesem Forumsbeitrag über Bewerbungen nach. 

Das Supportteam

Edited 38 times | Last edited by Tamarea (3 years ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com

#2 Multilingual 

Multilingual | Français | Deutsch | [English] | Español
<<< RECRUITMENT OPEN! >>>

Dear Homins,

The CSR team (Customer Support Representatives) is relaunching its recruitment campaign.
We need you, your availability, your technical and gameplay knowledge but also your patience, people skills and diplomatic abilities to expand our ranks and to better respond to the expectations of the players. We're looking for those dedicated and motivated individuals that wish to not only be a part of the community but also want to give something back, particularly as a CSR.


"What are the roles of a CSR?"

As a CSR, you will have various tasks depending on your knowledge and these can be:

- Computer Assistance: helping players make the game run properly on Windows, Linux or Mac;
- Technical assistance: answer questions from players on various problems with the gameplay;
- Handling bugs: help players deal with a bug and reporting it, bug handling by checking the ticket system and then transmit them to the development team;
- The role of tester on the test server;
- Ensure that the game Rules and Regulations are respected;
- Moderation of chat channels, forums and other media used by Ryzom.


"What are the requirements for becoming a CSR?"

To become a CSR, you must meet the following conditions:

- Have a good knowledge of the game;
- Have good people skills, patience, humor, a passion for the game, practical sense and can work well in a team;
- Good computer knowledge is most appreciated;
- Have a good knowledge of English;
- Be of age (we can only accept applicants over 18years old).


"How to apply?"

To submit your application, please send an email to tamarea@ryzom.com with the following information:

- Full name and date of birth;
- Account name;
- Name and levels of your main character(s);
- An estimate of your knowledge of the game;
- An estimate of your technical knowledge;
- Languages known;
- Your time zone;
- General availability;
- A short text explaining why you want to join the team, and why you think you would make a good addition to the team.

If your application is accepted, we will proceed with an interview and, if all goes well, then you will become a member of the Ryzom Support Team.

See you soon!

Ryzom Support Team

Edited 5 times | Last edited by Tamarea (6 years ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com

#3 [fr] 

Le recrutement de CSR francophones est de nouveau ouvert !

Edited 2 times | Last edited by Tamarea (9 years ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com

#4 Multilingual 

Multilingual | Français | [English]

Welcome to Graciela, currently under training! (EN, timezone US)

Recruitment for CSR is open!
We're looking especially for Frenchspeaking and English-speaking volunteers. If you are interested, please read this post.

Last edited by Tamarea (9 years ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com

#5 Multilingual 

Multilingual | Français | [English]

Welcome to Amosys (FR), Hakaye (FR), Kanynda (FR), Pipoka (FR), Tykus (FR), Xuxl (DE)!

Recruitment for English-speaking CSR is open!
We're looking for English-speaking volunteers. If you are interested, please read this post.

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com

#6 Multilingual 

Multilingual | Français | [English]

Welcome to Arionasis (EN), Nephelo (FR), Tarsey (DE) and Xun (FR)!

Recruitment for English-speaking and French-speaking CSR is open!
We're looking for English-speaking and French-speaking volunteers. If you are interested, please read this post.

Edited 2 times | Last edited by Tamarea (7 years ago)

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com
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