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#1 Report | Quote[en] 

Hi,

As you may know, on January 1st 2015 the VAT rules will change for electronic services (eg: your Ryzom subscription) in all the European Union (sources: [1], [2], [3]). Short story: now the applicable VAT will be the one from the customer's country instead of the one in the company's country. And, of course, a company under a VAT exemption in it's own country (because of low income or anything else based on local laws) will now have to pay VAT if it sells to a customer located in a country where there is no such VAT exemption.

Because Ryzom is provided by Winch gate, which is located in Cyprus, a member of the European Union, I am wondering how this change in VAT will affect the price of subscription. As far as I know, WG delegate the payment process to specialized companies. Therefore I guess WG displays only the price without taxes and the chosen company have the user to pay this price plus the correct amount of taxes. If this is correct, we will see a change in the all-taxes-included price of our subscription, this change depending on our living countries. Will it be the case?

I have no problem paying a little more taxes, however I wonders, if my guess is correct, why WG have not informed users about it, if applicable. Recently I received tons of emails from companies I purchase from telling me I may notice a change in the overall price because of this VAT change. I do not understand why any company affected by this change would not do the same. By the way, the pricing isn't displayed anymore on the Ryzom website, I had to go on my account page and click "Change your recurring subscription length" to access it. Not cool WG, not cool… Ryzom seem to be less and less transparent in it's invoicing and don't feel good about it.

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Markanjio di Segafredo
Noble Gardien des Matis - Noble Matis Guardian
Fléau de l'Empire - Scourge of the Empire

#2 Report | Quote[en] 

Markanjio (atys)
If this is correct, we will see a change in the all-taxes-included price of our subscription, this change depending on our living countries. Will it be the case?
I was asking myself the same question, and I haven't seen any changes in the prices (yet?).
But it would be nice to have an "official" confirmation.

Markanjio (atys)
By the way, the pricing isn't displayed anymore on the Ryzom website
I can still see the prices on this page.

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#3 Report | Quote[en] 

Kimory (atys)
I can still see the prices on this page.

Thank you, I missed this page!

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Markanjio di Segafredo
Noble Gardien des Matis - Noble Matis Guardian
Fléau de l'Empire - Scourge of the Empire

#4 Report | Quote[en] 

Hello,

Winch Gate has not changed the subscription prices for the moment, and is honouring any  additional VAT charges incured by these new rules. The payment processing companies that handle Ryzom's subscription fees calculate the correct VAT and send it to the players nations, the net amount is received by Winch Gate.

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Tamarea
Ryzom Team Manager
(FR / EN / ES)

tamarea@ryzom.com



Ryzom Forge Wiki

#5 Report | Quote[en] 

Thanks for the answer!

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