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Unable to login on 2 different accounts - TECHNICAL SUPPORT / WEB APPs BUGS - Ryzom Community ForumHomeGuest

TECHNICAL SUPPORT / WEB APPs BUGS


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#1 Report | Quote[en] 

I am unable to log in on either of the accounts I have had. I'll admit, I haven't played in a long time, and I wanted to come back to Ryzom. On one account it is giving me an error related to it being a trial account from 2009.

The other is giving me an error "needs a proper subscription to connect (3011)

Short of paying to play, is there any way to fix these errors?

The subscription screens I can access from the ryzom website doesn't mention any problems, so I guess this is my only resort, short of making yet another account. :/

#2 Report | Quote[en] 

All 3 servers got merged 1.5years ago making it so that all f2p accounts got deleted, all the accounts that where subbed at one point in time and you want back you can but the chars on those accounts need to be restored.

Best check the stickys in this support forum but i think these 2 forums might help you:
http://app.ryzom.com/app_forum/index.php?page=topic/view/14363
http://app.ryzom.com/app_forum/index.php?page=topic/view/17288

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Adaptation from "I have a dream" by "Martin Luther King"
I have a dream that one day this world will rise up and live out the true meaning of its creed: "We hold these truths to be self-evident: that all homin are created equal." I have a dream that one day on the hills of Fairhaven the sons of former homins left behind and the sons of former homins that were lucky enough to be rescued will be able to sit down together at a campfire of brotherhood. I have a dream that one day even the Matis, a state, sweltering with the heat of injustice and sweltering with the heat of oppression, will be transformed into an oasis of freedom and justice. I have a dream that my 64 little guildies will one day live in a nation where they will not be judged by the color of their skin or the religion they follow but by the content of their character. I have a dream today.

#3 Report | Quote[en] 

thanks for the fast reply - the older of the 2 accounts is getting the same error code as before the merger (and the original reason I made the second account)

Both of these threads are talking about losing a character and getting them restored.

I didn't lose a toon - it's locked me out of my entire account.

Last edited by Ruhi (6 years ago) | Reason: Updated after reviewing topics suggested.

#4 Report | Quote[en] 

I can't help you with that, only thing I can do is point you to their mail adress: support@ryzom.com or ceb (ryzom support chat) where there are csr on most of the time to download that it's: https://code.google.com/p/cebmtpchat/downloads/list

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Adaptation from "I have a dream" by "Martin Luther King"
I have a dream that one day this world will rise up and live out the true meaning of its creed: "We hold these truths to be self-evident: that all homin are created equal." I have a dream that one day on the hills of Fairhaven the sons of former homins left behind and the sons of former homins that were lucky enough to be rescued will be able to sit down together at a campfire of brotherhood. I have a dream that one day even the Matis, a state, sweltering with the heat of injustice and sweltering with the heat of oppression, will be transformed into an oasis of freedom and justice. I have a dream that my 64 little guildies will one day live in a nation where they will not be judged by the color of their skin or the religion they follow but by the content of their character. I have a dream today.

#5 Report | Quote[en] 

How does one go about connecting to CeB? I have tried using my ryzom credentials to log in, but to no avail and it is not available to unregistered users.

#6 Report | Quote[en] 

login = ryzom account name (not char name)
pass = ryzom pass 


* to be safer you can make an f2p acc with no chars on it just to login to CeB

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Adaptation from "I have a dream" by "Martin Luther King"
I have a dream that one day this world will rise up and live out the true meaning of its creed: "We hold these truths to be self-evident: that all homin are created equal." I have a dream that one day on the hills of Fairhaven the sons of former homins left behind and the sons of former homins that were lucky enough to be rescued will be able to sit down together at a campfire of brotherhood. I have a dream that one day even the Matis, a state, sweltering with the heat of injustice and sweltering with the heat of oppression, will be transformed into an oasis of freedom and justice. I have a dream that my 64 little guildies will one day live in a nation where they will not be judged by the color of their skin or the religion they follow but by the content of their character. I have a dream today.

#7 Report | Quote[en] 

yeah, no luck with that.

I'll just make YET ANOTHER ACCOUNT

#8 Report | Quote[en] 

Yep creating a new account is all that's left if you don't want to pay...

old trial accounts from 2009 where from the XX day trial period and those are somehow unable to be converted to current trial for some reason...

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#9 Report | Quote[en] 

If you're going to create another account don't use the same name for your toon or you won't be able to get the old one back.

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It's bad luck to be superstitious . . .



Palta e decata, nan nec ilne matala.

When one goes on a journey it is not the scenery that changes, but the traveller
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