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#1 [en] 

Hi there,

So I downloaded Ryzom just today. Opened, installed, created an account, created a character, etc. without a hitch. However, when I went to enter the game itself and start to play, the app crashes. Every time.

I'm on a Macbook Air running the latest OS-X.

Any solutions? Otherwise I guess I'll just uninstall it since it's useless...

Thanks,

Nyx.

#2 [en] 

Hi Nyxaelia!

I've got a few questions for you that might help solve your problem.

From where did you download it?
- Ryzom-Website (I don't see the Linux/Mac links there; are they there depending on the OS?)
- App-Store (might not contain the latest bug fixes)
- RyzomCore (self compiled)

What kind of gfx card do you have?
- Intel Graphics
- Nvidia Graphics
- ATI/AMD graphics

The current models all have "Intel HD Graphics 5000" which might cause trouble (don't know exactly how far they've come with their drivers and OpenGL compatibility)

How far do you get before it crashes?
- loading screen (if this - how much is the circle filled before it crashes)
- landscape
- nothing after char selection

Can you find the client.log for ryzom?
I personally don't know where to find it on Macs as I don't own one but if you're able to upload it somewhere and send the link with your request to support@ryzom.com they will be able to help you.

You might be able to get help in the RyzomCore community as well: http://www.ryzomcore.org/ (they'll probably ask for the client.log as well)

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#3 [en] 

If you also check this thread: http://app.ryzom.com/app_forum/index.php?page=topic/view/17675/1# 1 you will see that at least for some Mac's this is a known problem. If you follow the suggestions made by Kemen you have a good chance of getting online.

Hope this helps.

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