Technical Support

#1 Added by Guarddog 9 years ago  

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Using Steam Client for Linux Mint 18 and keyboard movement controls stop working after using them once. So I can move forward for about 5 seconds when I first start the game and then the forward movement key stops working. This new bug appears to affect the camera controls as well and who knows what else. The game is pretty much unplayable for me now.

I tried removing my old keys file in case it was corrupted, but the same error occurred with the default keys file as well.

Does anyone know of a fix for this? I have already submitted a support ticket in game also.

Edited 3 times | Last edited by Tamarea (9 years ago)

#2 Added by Lopyrech 9 years ago  

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Use regular client from ryzom.com and not Steam client

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#3 Added by Shinah 9 years ago  

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Same here, I had to use the official client to be able to move normally. With the steam linux client the arrow keys do not work since yesterday (Linux Mint 18 / Ubuntu 16.04, latest steam client).

#4 Added by Guarddog 9 years ago  

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I have the old client and ran the updater, it seems to be stuck on version 2.1, none of the atymas decorations are visable.

#5 Added by Shinah 9 years ago  

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I didn't use an old client. I downloaded the latest available installer from ryzom.com and did a fresh install (V3.0.1.8702). All is working well so far, I can see the atymas decorations. I tried the steam client again just in case...but it's still not working. I guess we will have to stick to the regular one untill this issue is fixed.

#6 Added by Karu 9 years ago  

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Try disabling steam overlay and see if that helps.

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Hello!

#7 Added by Shinah 9 years ago  

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no, I disabled the overlay a while ago. I just checked again. It's disabled and the arrows keys are not working. re-assign the keys using the keymap window did not help. Well.. it's a complete mystery ;) anyway the official client works I'll stick to this one for now. merry atysmas.

#8 Added by Guarddog 9 years ago  

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tried both disabling the overlay and running in offline mode.. neither helped

#9 Added by Karu 9 years ago  

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I checked and Ryzom does not depend on key auto-repeat mode either (xset r on/off).

One thing to check is if this happens in windowed and fullscreen.

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Hello!

#10 Added by Guarddog 9 years ago  

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Good idea, but still same issue in windowed mode.

#11 Added by Karu 9 years ago  

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I installed Steam under linux and tested Ryzom out.

Keys work just once after redefining them, ie. set movement to wasd and you can press and hold any of them to move. After releasing the key, it does not function. Same keys work fine in chat input.

Home/End/PageUp/PageDown and some others are once use also.

Very strange indeed.

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Hello!

#12 Added by Tamarea 9 years ago  

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Thank you for your report. Dev team will work on it as soon as possible.

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#13 Added by Tamarea 9 years ago  

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It should be fixed now!

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Tamarea
Ryzom Team Manager
(FR / EN / ES)
tamarea@ryzom.com

#14 Added by Najma 9 years ago  

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Thank you and happy new year :)