probleme prelevement abo - ТЕХНИЧЕСКАЯ ПОДДЕРЖКА / БАГИ ВЕБ-ПРИЛОЖЕНИЙ

#1 Добавлено Zam 8 лет назад Доклад | Цитировать [fr]

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Bonjour j ai ete debite 3 fois de suite du montant de l abonnement en janvier , mon compte drspock

Merci

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#2 Добавлено Binarabi 8 лет назад Доклад | Цитировать [en]

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they did not take out December's sub in December - so 2 went out in January for me, 3 going out seems very greedy of them

I am trying to unsub - that option has been removed from the normal paying page ...

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Binarabi
This idea of "I'm offended". Well I've got news for you. I'm offended by a lot of things too. Where do I send my list? Life is offensive. You know what I mean? Just get in touch with your outer adult. (Bill Hicks)

#3 Добавлено Placio 8 лет назад Доклад | Цитировать [en]

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Yes, the payment system is behaving very badly. Put a ticket in for sure.

#4 Добавлено Binarabi 8 лет назад Доклад | Цитировать [en]

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Option to unsub works on the personal details page in the french version

https://secure.ryzom.com/payment_profile/?language=fr

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#5 Добавлено Zam 8 лет назад Доклад | Цитировать [fr]

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merci pour vos reponses mais je n'ai pas compris ce que je dois faire,

[IMG]http://mk1.ti1ca.com/ib5dmh3b.jpg[/IMG]

http://ti1ca.com/ib5dmh3b-Sans-titre-1-Sans-titre-1.jpg.html

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#6 Добавлено Tiximei 8 лет назад Доклад | Цитировать [en]

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Zam

merci pour vos reponses mais je n'ai pas compris ce que je dois faire,

[IMG]http://mk1.ti1ca.com/ib5dmh3b.jpg[/IMG]

http://ti1ca.com/ib5dmh3b-Sans-titre-1-Sans-titre-1.jpg.html

I can see from your billing account that there was a delay for November and December payments and they were charged in January along with the January payment. If you have been unsubscribed in this period, please send an email to support@ryzom.com. If you have been playing the whole time, I cannot see anything untoward apart from the delay in charging you.

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Tiximei
Senior Game Master
Ryzom Support Team

#7 Добавлено Winnyy 8 лет назад Доклад | Цитировать [en]

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I can not afford 3 Subbs in one month. It's too much for me, therefore I won't subscribe.

Thank you for dealing with your problems and admiting the consequences. I would like to subscribe and play again but sorry I cann't.

Last edited by Winnyy (8 лет назад)

#8 Добавлено Zam 8 лет назад Доклад | Цитировать [fr]

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merci Tiximei , oui je jouais a cette période et je n'avais pas remarqué que je n'avais pas payé en novembre et decembre, donc je comprends maintenant pourquoi avoir été prélevé trois fois.

to winny,

chose english when you type message please to have the correct traduction

je suppose que c est un probleme qui est survenu suite aux modifications du systeme de payement, ne vous inquietez pas vous ne serez pas prélevé trois fois.

Last edited by Zam (8 лет назад)

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#9 Добавлено Kilvaner 8 лет назад Доклад | Цитировать [fr]

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J'ai le meme probleme. Je joue mais je na paye pas depuis quelques jours malgré mon tiket où on me dit que tout est ok ......

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