The fair thing to do is to delete all the f2p accounts and somehow transfer all the p2p accounts. People are paying you to keep this data save on your servers afterall....
This is at the moment really lousy customer service in my honest opinion and I cannot blame people cancelling their current subscriptions. You will loose quite a bit of trust from the customers as well, I mean; can you promise them that this will not happen again?
This is at the moment really lousy customer service in my honest opinion and I cannot blame people cancelling their current subscriptions. You will loose quite a bit of trust from the customers as well, I mean; can you promise them that this will not happen again?