1. An input form with a captcha check, accessible from the main homepage (by a link "contact support") would do the job. I wouldn't expect CSRs to frequently poll the forums for new support requests. But with that form, an "event" / alarm could be triggered, like when contacting a CSR via CEB. Forums IMHO primarily exist for things that enjoy public interest.
2. Bad luck, your mentioned newbie seemingly isn't willing or versed enough to read a simple homepage (where many details of that kind can be found on); and you expect him to actually *phrase* forum entries ?
Such "vital" questions should be (and are) answered on the main homepage that introduces fundamental aspects of the ryzom-specific gameplay, background story and world. No need for an open forum that would be spam-prone; and potentially unstable due to allowing unknown entities not possessing a regular game account to put posts in..
Instead one should extend our homepage if neccessary.
Isn't it very unlikely that a (potential) newbie first comes, reads and studies the forums for weeks to exactly ponder the risk of registering a new account, until he finally decides to venture registering and downloading the game and irretrievably changing his life forever?
Isn't it by far more likely that a newbie will quickly skim through the homepage and forums, and finally feels nosy enough to just fetch the client and start the game to *see* what's inside with his own eyes instead of making dry runs in the forums for weeks?
Apart from that, the customer retention IMHO is better when newbies are guided *into* and *within* the game and enabled to experience Atys on their own.
Edit: Removed a word that was misunderstood as a flout. Thanks for your mail.
2. Bad luck, your mentioned newbie seemingly isn't willing or versed enough to read a simple homepage (where many details of that kind can be found on); and you expect him to actually *phrase* forum entries ?
Such "vital" questions should be (and are) answered on the main homepage that introduces fundamental aspects of the ryzom-specific gameplay, background story and world. No need for an open forum that would be spam-prone; and potentially unstable due to allowing unknown entities not possessing a regular game account to put posts in..
Instead one should extend our homepage if neccessary.
Isn't it very unlikely that a (potential) newbie first comes, reads and studies the forums for weeks to exactly ponder the risk of registering a new account, until he finally decides to venture registering and downloading the game and irretrievably changing his life forever?
Isn't it by far more likely that a newbie will quickly skim through the homepage and forums, and finally feels nosy enough to just fetch the client and start the game to *see* what's inside with his own eyes instead of making dry runs in the forums for weeks?
Apart from that, the customer retention IMHO is better when newbies are guided *into* and *within* the game and enabled to experience Atys on their own.
Edit: Removed a word that was misunderstood as a flout. Thanks for your mail.
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[ˈtʌʎˌjaː ˈʃʌtˑənˌtans] - The wog with the whip! Always takin' care for purposive Ryzom development and conductive community behavior via appropriate amounts of well-placed criticism.Botherin' homins since Aug '06 - Nuttin' ta lose, but a bad rep.
DE, EN, C++, ASM, MHD, ahd, nl (Ik werk eraan als een ploegpaard), it, lat