Technical Support


Recovering account

Hi, obviously I can login here in the forum and to app.ryzom.com. I used to have a character I played in ryzom and I see the achievements in the app centre here.

Now I restalled the game via Steam and try to login to the game with the same username and password and all I get is that my account is invalid:

Error: invalid account: (2001)
(in asksalt)

Is there a way to login to or regain my old character?
If that is not the same account but a separate account: is there a way to regain it? I will have been registered on the same e-mail or at least identical domain as this one and I shall have access to all e-mail sent to that domain. Thus if I can start password recovery when I have either, login or e-mail address.

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Last visit Saturday, 27 April 02:52:45 UTC
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