Hello Ertroon,
we have well received your yesterday's mail in the middle of the night, our time :-)
As Moniq already stated, a restoration requires a higher powered CSR (Customer Support Representative). So it might take a bit of time until a restoration can be completed.
However, your characters are now restored and we like to ask you to check your mail for further information about your restoration
we have well received your yesterday's mail in the middle of the night, our time :-)
As Moniq already stated, a restoration requires a higher powered CSR (Customer Support Representative). So it might take a bit of time until a restoration can be completed.
However, your characters are now restored and we like to ask you to check your mail for further information about your restoration
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Aileya | Senior Game Master | Deutsch / EnglishCustomer Support Representative
Graphics Team Member
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