A possible solution allow players to change their info without giving out info by sending a password change link to thier email. You could also add a feature to go after you login where you enter a pincode. This is not my fault or that of the other players in this game. You have punished the guilty party and with it required all players to give their personal info to play a game that has already been compromized. If theres any logic to that let me know I'll be online all day. Also yes I know that all four reasons I gave are just extentions of the same concern.
It is possible to do that in clicking on "forgot pasword" on the login page of your account. https://secure.ryzom.com/payment_profile/
I agree with that I don't like to give personnal infos, and most of the time give false ones.
---
Wu She-Peng