There was an error in the billing system, if you believe you were incorrectly charged send an email from the account connected to your subscribed character to support@ryzom.com. That is the only way to have it fixed- CSRs in-game cannot help you nor can the forums.
If you were subscribed in December and January, then of course those payments are owed. I'm not sure if the third charge was trying to collect for February, but this is literally the only time I've seen it happen in the 4 years I have been subbed.
If you were subscribed in December and January, then of course those payments are owed. I'm not sure if the third charge was trying to collect for February, but this is literally the only time I've seen it happen in the 4 years I have been subbed.