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OFFICIAL NEWS


IMPORTANT – Please change your Ryzom password

Hello,

Recently, we discovered a cyberattack on our login system. This attack compromised less than 1% of  Ryzom accounts.

What’s important for you to know:
- The hacker only got the login and the *encrypted* version of your password.
- We never store any financial information on our database. All the financial information is stored by our providers WorldPay and PlaySpan. It means that no financial information was accessed or compromised.

We decided to block compromised accounts so if you try to login on the game and see the error number 4444 asking you to change your password, please change it and you'll be able to play after that.

The best way to change your password is to go to this page (https://secure.ryzom.com/payment_profile/lost_secure_password.php ?language=en ) and follow the instructions. It will send you a link to your email (the email you entered on your Ryzom profile).

We understand that changing your password may be inconvenient. We are doing everything we can to protect your data.

If you have more than one Ryzom account, you should change the password for each account. If you used the same password on any other site, we encourage you to change it on those sites too.

If you have any issues, please contact us: support@ryzom.com

We apologize for any inconvenience or concern this situation may cause.

Ryzom Team

---

Tamarea
Ryzom Teams and Communications Manager - (FR / EN / ES)

tamarea@ryzom.com



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